How Do I Prepare For A Non-voice Interview? - Fixanswer

Agents that work in a non-voice contact center role provide a similar service to agents that work in call centers, but instead of speaking on the phone they

answer support tickets, emails, and live chat

.

How do I prepare for a non technical interview?

Be scheduled for your prospective interviews.
Check the company background.
Be ready with your CV and other required documents required to attend the interview.
Do some research on the interviewer.
Be ready to explain your current project.
Have a look at syntax.

What are the questions asked in non technical interview?

What are your career goals? …
What are your strengths? …
What are your weaknesses? …
Tell me about yourself. …
Why should we hire you? …
Why did you leave your last job? …
What did you like about your last job? …
Why do you want this job?

What is work in non voice process?

What is Non-Voice process? Unlike the call center outbound, this process

does not require to receive or make a phone call to the customers

. This process requires the skill for writing or typing and the ability to understand the type of query for making the right processing.

How do you answer why should I hire you?

Show that you have skills and experience to do the job and deliver great results. …
Highlight that you'll fit in and be a great addition to the team. …
Describe how hiring you will make their life easier and help them achieve more.

How can I crack non-technical interview?

What are your career goals? …
What are your strengths? …
What are your weaknesses? …
Tell me about yourself. …
Why should we hire you? …
Why did you leave your last job? …
What did you like about your last job? …
Why do you want this job?

Which is better voice or non voice?

However,

non-voice support is definitely faster than your voice channels

. Live chat agents are supposed to have the lowest response time, as canned messages can be used for generic queries. On top of these, the live chat interaction can be enhanced with bot-support. That can reduce the response time significantly.

What is the role of customer support non voice?

While the voice-based BPO is directly engaged with the customers, non-voice BPO work is

primarily a back office job

. … Both the voice and non-voice service can gauge the user experience in great details and can provide the Business necessary information about the customer feedback.

What is the difference between voice and non voice process?

Example: “Voice process support connects you to the customer over the phone using your voice. Non-voice uses

a computer chat function to communicate with a customer using text

. Both processes let you solve customer problems and offer customer service.

What are your strengths?

Enthusiasm.
Trustworthiness.
Creativity.
Discipline.
Patience.
Respectfulness.
Determination.
Dedication.

What are your weaknesses?

Inexperience with specific software or a non-essential skill.
Tendency to take on too much responsibility.
Nervousness about public speaking.
Hesitancy about delegating tasks.
Discomfort taking big risks.
Impatience with bureaucracies.

What are non technical skills?

Non-Technical Skills (‘NTS') are interpersonal skills which include:

communication skills; leadership skills; team-work skills; decision-making skills

; and situation-awareness skills.

Why should we hire you answer with no experience?

Why should we hire you?

Make your lack of experience work in your favour

. Use this as a strength and tell the panel you are fresh, enthusiastic, hungry and ready to get started! You want the panel to hire you because of your passion for this job and how much you are attracted to their company.

What is your salary expectation?

Rather than offering a set number of the salary you expect, provide the employer with a range in

which

you'd like your salary to fall. Try to keep your range tight rather than very wide. For example, if you want to make $75,000 a year, a good range to offer would be $73,000 to $80,000.