This preview shows page 3 – 5 out of 22 pages. Explanation: C) When you’re making a claim or requesting an adjustment,
 
  open with a statement of the problem; then, provide specific details in the body, and present facts honestly and clearly
 
 .
 When making a routine request you should?
 routine matters. In most cases, when making routine requests you
 
  should assume that the audience will not comply
 
 . When making a direct request, state what you want in the first sentence or two and then follow with an explanation.
 What is the most effective technique to use when making a claim?
 
  Lay out a logical explanation of the claim
 
 . Threaten to take your business elsewhere. Let the recipient decide what action should be taken. Lay out a logical explanation of the claim.
 What should be considered in making a routine request?
 When writing a routine request,
 
  open by stating your specific request
 
 . Use the body to justify your request and explain its importance. Close routine requests by asking for specific action (including a deadline, if appropriate) and expressing goodwill.
 Which of the following guidelines should be followed when writing a request for a recommendation?
 Which of the following guidelines should be followed when writing a letter of recommendation?
 
  Facts and evidence relevant to the candidate and the opportunity should be mentioned
 
 .
 What is the key to writing effective requests?
 –
 
  open with your main idea and clear statement of your request
 
 . Assume that your audience will comply: they will comply when they clearly understand the reason for your request. Be specific. State precisely what you want.
 What are routine requests?
 Routine request means
 
  a request for access to a record that an agency spends a minimal amount of time
 
 , not exceeding fifteen minutes, to search for, review, and segregate. Sample 1.
 What should you avoid in your claim?
- Thinking you cannot afford a lawyer. …
- Accepting everything your lawyer tells you without question. …
- Believing you will have to go to court. …
- Not filing within the required time frame. …
- Believing you waited too long.
 How do you make a strong claim?
- Make one point at a time.
- Keep claims short, simple and to the point.
- Keep claims directly relevant to their parent.
- Use research, evidence and facts to support your claims.
- Use logic to support your claims.
 What is a good claim example?
 When writers or speakers want to make a point, they support that point with arguments called claims. … Examples of Claim: A teenager who wants a new cellular phone makes the following claims:
 
  Every other girl in her school has a cell phone
 
 .
 What is non routine request?
 Providing the request is a valid FOI or EIR request and the information is not already reasonably accessible to the applicant by other means, the Council defines a non- routine request as
 
  one where it is ‘necessary to take a considered view under the FOI Act or EIR on how to handle the request’
 
 .
 What are the six categories of routine replies and positive messages?
 Most routine and positive messages fall into six categories:
 
  answers to routine requests, grants of claims and requests for adjustment, recommendations, routine informational messages, good-news announcements, and goodwill messages
 
 . Every professional answers requests for information or action from time to time.
 What is the three step strategy for sending routine replies and positive messages?
- Provide detail and explanation. Use body to explain main idea. Maintain supportive tone. Embed negative messages in a positive context.
- Start with the main idea. What’s the most important message? Be clear and concise. Prepare your audience for details.
- End courteously. Example! Highlight a benefit to the reader.
 How do you follow up a letter of recommendation after no response?
 Email the professor with the request. Make it clear and self contained. After about a week with no reply,
 
  send a followup email politely checking back with them
 
 .
 What are the three primary steps involved in preparing a business message?
 What are the three primary steps involved in preparing a business message?
 
  informing, persuading, and collaborating
 
 .
 Which of the following is the appropriate way to make a claim request when the remedy is obvious?
 Question: When the remedy to your claim is obvious, you should state it immediately request
 
  a face-to-face meeting sue the company Cho is preparing a direct claim message
 
 .
