Can I refuse to give a refund on eBay? Technically, yes, you can refuse a request , but the buyer has ways to open an account case with eBay who will make the final decision. If they decide the request is reasonable, then they will process the request and transfer the money from the company's funds to the buyer.
What happens if I dont refund a return on eBay?
If you don't refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee . ... If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund them or replace the item, even if you don't offer returns.
Can I refuse return on eBay?
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns.
What to do if a seller refuses to refund?
- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
In what circumstances is a seller allowed to refuse a refund?
Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective , despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).
Can companies refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns . However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
In what circumstances can you insist on a refund?
If a consumer cancels their contract of sale with the seller , they are entitled to insist on a full refund. A seller may not insist the consumer receive another form of remedy (such as repair or replacement goods) or insist that the refund be issued as store credit.
What do I do if my order never arrived?
If there's a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. If the seller doesn't ship your order, it has to give you a full refund — not just a gift card or store credit.
What are my rights on returning goods?
Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange . When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law. So don't assume a store will allow you to return an item if you change your mind.
Are you entitled to a refund if you change your mind?
You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was – it's really down to the seller whether they offer you anything.
What are my rights if a product is not fit for purpose?
If the item is faulty or not fit for purpose you have the right to reject or return the goods and demand a refund, a repair or a replacement . ... Outside of those 30 days, you may not be able to demand a refund, but you are still entitled to have the goods repaired or replaced at the seller's cost.
Can you sue someone for not giving you a refund?
When a refund policy is part of a sales contract, it should be considered generally binding under contract law. That is, if you sign a contract that states that you can receive a refund in a certain situation, you may have the right to sue the company for breach of contract if it later denies that refund.
Can the BBB get me a refund?
Having the BBB mediate your complaint can sometimes result in a refund , but the BBB isn't able to force companies to fix the dispute. ... The best way to get your money back if the company doesn't refund you through its own policy is to file a fraud complaint through your bank or credit card company.
How do I request a refund for poor service?
If you want a refund, for a product or service that didn't live up to your expectations, say so. If a refund won't be enough, say that too. If you are simply looking for an apology, then make it clear . This makes your complaint much easier to deal with and also more likely to be resolved to your satisfaction.
Is it illegal to get a refund?
There is no federal or state law that absolutely requires you to accept returns , make exchanges or provide refunds without legal justification. ... But, you are required by law to post the details of these policies conspicuously, so that consumers can read them before making a purchase.
How long can a company legally take to refund money?
You've guessed it—it depends. You usually have to demand a refund between 30 and 60 days, and a chargeback even up to 120 days with some credit cards. Check the difference between refunds and chargebacks, so you know what you're doing. When it comes to the companies' time limit, it can range from 20 to 45 days .
