Can I refuse return on eBay? You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns .
Can eBay force me to accept a return?
eBay enforces their policies automatically in many cases, as you have found out. If you accept returns, then you accept all returns . The only thing that differs is who pays for the return shipping, which is based on your policy, as long as the buyer chooses a reason for the return that is not related to seller error.
What happens if you refuse to refund on eBay?
eBay will find in favor of the buyer and you will be forced to refund. If that happens you will get a defect on your seller account . It’s better to accept the return and avoid the defect. You can refuse the return, but you can’t refuse the refund.
Why is eBay automatically accepting returns?
In 2017, eBay wanted to streamline buyers’ and sellers’ return process by automatically accepting return requests and supplying a return label with the seller’s address. Even worse, the seller needs to pay eBay for issuing the return label.
Why do I have to accept returns on eBay?
You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn’t match the listing description, or if the buyer receives the wrong item , you’ll generally need to accept the return. To improve your help experience, please sign in to your account.
Why can’t I decline a return eBay?
Since your listing is no returns, and you don’t have an option to DECLINE return, it sounds as if the buyer has opened an Item not AS DESCRIBED type of case which is not possible to decline .
How do I fight a return on eBay?
- Go to your Seller Dashboard – opens in new window or tab.
- Expand Closed without seller resolution to see your options.
- Select See cases and find the item in the list.
- Select See details and then send us an appeal.
What to do if a seller refuses to refund?
- Write a complaint letter: we have advice to help you do that and a sample letter.
- Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.
Do private sellers on eBay have to accept returns?
All sellers on eBay, business and private, have to state a returns policy ( private sellers can state that they don’t accept returns , but they’re still subject to eBay’s Money Back Guarantee). Business sellers have to make customers aware of their right to cancel and give buyers a minimum of 14 days to request a return.
Who pays for an eBay return?
The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.
Do I have to accept a return on eBay if I said no returns?
Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn’t match the listing description .
How do you politely decline a return?
No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can’t be provided”, go for “I have carefully looked into your situation” and “We can’t issue a refund according to our policy” .
Can eBay force you to pay?
eBay clearly states on its site that “ Members must pay for the items they win or buy on eBay within two days of committing to the purchase .” To ensure that you stick to that window, buyers should always note the terms that the seller stipulates — including the cost of shipping and handling — before making a purchase.
Does reporting a buyer on eBay do anything?
ebay does keep records when you report a buyer for misusing the MBG to get return shipping paid by the seller . The buyer will not know that s/he has been reported. If enough reports are filed for that buyer, ebay can refuse to accept any cases from that buyer under the MBG.
What happens if a seller refuses to refund PayPal?
If you’re unable to resolve a transaction related issue directly with a seller, you must follow our online dispute resolution process through the Resolution Centre to pursue a claim under our Buyer Protection program . You may also file a claim (Step 2 below) by calling us and speaking to an agent.
What happens if seller does not respond to refund request?
If the seller fails to respond within the given time frame, your request will be automatically approved and the refund will be processed accordingly . For approved returns, the seller may propose a partial refund (an adjusted refund amount) without the need to return the item.
Does buyer have to pay return shipping eBay?
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description .
Should I accept partial refund eBay?
Refunding in full and getting your item back doesn’t recoup the time you spent shipping or dealing with the case. Also consider if the item is worth selling if you were to get it back in the condition the customer reports. Partially refunding it and letting them keep what they bought is often a good compromise .
Can a customer refuse a refund?
Customer returns and refunds statements you cannot make
You cannot remove or restrict consumers’ legal rights to return goods or services or refuse to provide a refund , replacement or repair that contravenes their statutory rights.
How do you ask customers not to come back?
- Ask for clarification.
- Explain what’s going to happen next.
- Be honest.
- Reframe the “no” using positive language.
- Make the customer feel heard.
- Offer alternatives.
- Explain the reasoning behind the current design.
How do you say no to a customer asking for a refund?
- ‘We are extremely sorry and regret to inform you that we have to decline your request for a refund for your purchase of product X’
- ‘This is to inform you we cannot refund your money for your purchase of X’
What happens if eBay buyer doesn’t want item?
Canceling a Best Offer
If you decide you don’t want to purchase the item, after all, it is best to contact the seller and explain that you no longer want the item and to cancel the transaction per buyer request . Again, there are no negative repercussions, other than an annoyed seller.
Can I leave negative feedback if a buyer doesn’t pay?
Ebay says that for buyers, they can leave any type of feedback to let others know their experience with the person , and that should be the same rules for the sellers. It appears ebay is protecting buyers who don’t pay or contact sellers.
Does eBay punish non paying bidders?
If the buyer does not pay, the seller receives an email that Final Value Fees will be credited back to their account . After a certain number of unpaid item strikes, the buyer is removed from eBay.
What is eBay abusive buyer policy?
If a buyer is making demands that are not a part of your original listing, you will be protected from negative feedback and defects when you either deliver the item purchased by the buyer according to the original terms of your listing, or cancel the transaction.
Can you block a buyer on eBay?
eBay sellers have control over who can bid on and buy their items. You can block individual buyers or set buyer requirements based on specific criteria . If you’ve had an issue with a buyer and don’t want them to purchase or bid on your items, you can add them to your Blocked buyers list.
When should I report a buyer eBay?
Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the original listing . You believe the buyer is making a false claim. You believe the buyer is misusing the eBay Money Back Guarantee or the returns system.
Do I have to refund a buyer on eBay?
Depending on the situation, there are a number of ways a refund can be issued. As a seller, you can issue refunds through Seller Hub or My eBay. Sellers can also issue a refund through a cancellation or return request, or a report that an item hasn’t arrived .
What do I do if my eBay buyer wants a refund?
Can PayPal force you to refund?
If a seller loses a Significantly Not as Described claim due to the item sold being counterfeit, the seller will be required to provide a full refund to the buyer and you will not receive the item back.
