You can change or cancel your lodging booking either online under your Reservations when signed into your Hotels.com account, or by calling our customer services number 800-246-8357 .
How do I talk to someone at hotels com?
You can call us at (866) 223-2092 .
How do I get a hold of Hotels com?
You can change or cancel your lodging booking either online under Reservations when signed into your Hotels.com account, by calling us on 0800 783 2390 or 0203 027 6612, or contacting customer services at the further details set out in the ‘contact us’ portal under ‘Support & FAQs’ on the website.
What is the customer service number for hotels com?
Contact us on 1800 244 400 (INTL. +61 3 9850 6966) 8:30am – 6pm or send us an email via the ‘Support’ section. Alternatively, you can contact the hotel directly using the contact details outlined in your itinerary.
Will hotels com refund my money?
Hotels .com will process your refund and credit the card you used for your booking within 24 hours. Once that has happened, your bank will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show on your statement.
How do I complain to hotels com?
Get in touch with Hotels.com directly using their alternative contact route. This will take you to another website. Get in touch with the company. Explain your issue and if you don’t get it resolved you can escalate your case.
Can you get scammed on hotels com?
An undisclosed number of travelers who use Hotels.com may have been victims of a phishing scheme. An undisclosed number of travelers who use Hotels.com may have been victims of a phishing scheme.
Is Hotel com a reliable site?
Reliable, yes – but I would always try to book directly and, if you see a better price on the site see if the property will match it. From what I understand, Hotels.com is on par with the other well-known third-party booking portals.
Is Hotels com owned by Expedia?
Hotels.com, L.P. is part of the Expedia Group of travel companies . * Hotels.com, L.P. headquarters are located at 5400 LBJ Freeway, Suite 500, Dallas, Texas 75240, USA.
How do I get my money back from a hotel?
- Tell the hotel about your problem immediately. ...
- Give the hotel a chance to fix the issue. ...
- Get the hotel chain involved and start a paper trail. ...
- Ask your travel agent to help. ...
- Leave.
How can I get out of a hotel reservation?
- Reach out to the third party booking site. ...
- Ask the hotel to make an exception. ...
- Use your status. ...
- Check your travel insurance. ...
- Rely on travel credit card protections. ...
- Utilize resale websites.
How long does it take for a hotel to refund your money?
The amount of time a hotel hold may stay on your account can vary from hotel to hotel. Generally speaking, a hold will be released within 24 hours of checking out . But sometimes it can take up to a week to see the charge disappear.
Can I get out of a non refundable hotel reservation?
Nonrefundable – or “prepaid” – hotel rooms seem to be becoming more common. The deal is simple: You pay in advance for a hotel room, and you get a modest discount. Unlike airline tickets, there’s no chance for a refund , even if you change your mind within 24 hours of making the reservation.
Can you dispute a non refundable charge?
Can you dispute a non-refundable charge? Yes . Cardholders have the right to dispute a transaction, as long as there is a valid claim.
Can you leave a hotel early and get money back?
In most cases, the answer is NO because your room is yours for the duration of the booking whether you use the room or not. ... In some instances, such as critical room issue that could not be remedied, you may be able to get a partial refund.
How do hotels deal with guest complaints?
- Listen with concern and empathy.
- Isolate the guest if possible, so that other guests won’t overhear.
- Stay calm. ...
- Be aware of the guest’s self-esteem. ...
- Give the guest your undivided attention. ...
- Take notes. ...
- Tell the guest what can be the best done.
