How Do You Answer The Phone Professionally?

1. Answer by the third ring. It's courteous to pick up the phone promptly to avoid making callers wait. ...
2. Offer a greeting. ...
3. Speak with a smile. ...
4. Be clear. ...
5. Avoid slang. ...
6. Be positive. ...
7. Ask before you put someone on hold. ...
8. Take messages accurately.

How do you answer the phone in English professionally?

1. Hello. This is Susan. ( Personal)
2. Hello, thank you for calling [name of company]. This is Susan – how can I help you? ( Professional)
3. Good morning (good afternoon), this is Susan. How can I help you? ( Professional)

How do you politely answer the phone?

1. Greet the caller in a friendly tone. When answering a cell phone, Caller ID will typically indicate who is calling you. ...
2. Ask why the person is calling. ...
3. Speak clearly using your normal tone of voice. ...
4. Don't answer the phone while chewing gum or food. ...
5. Don't talk to people outside of the call until the call is over.

What do you say in a professional phone call?

When making outbound calls, say “Hello” and introduce yourself to the person on the other end of the line. To follow professional phone etiquette, start with your first name as well as your last name, title or company's name if required.

What do you say when you answer the phone?

Greeting. When you pick up the phone, begin by offering your greeting of choice. “Hello” is always a polite option, as is “Good Morning” or “Good Afternoon.” Confirm who you are (“This is Amanda”) and the identity of the person calling (“To whom am I speaking?”) so that all parties begin the call on the same page.

What is proper phone etiquette?

1. Answer the call within three rings.
2. Immediately introduce yourself.
3. Speak clearly.
4. Only use speakerphone when necessary.
5. Actively listen and take notes.
6. Use proper language.
7. Remain cheerful.
8. Ask before putting someone on hold or transferring a call.

How do you formally talk on the phone?

“Hello. The reason I'm calling is...” Or, to sound even more polite, start with a phrase like “ I wonder if you can help me ” “I hope you can help me with something” or “I'm here in/at [name of place] and I could really use your help.”

How can I receive a call in English?

1. Tip #1: Relax.
2. Tip #2: Speak slowly and clearly.
3. Tip #3: Be polite.
4. Tip #4: Write a script.
5. Tip #5: Take notes.
6. Tip #6: Ask the person to repeat themselves if you didn't understand something.
7. Tip #7: Learn and use the following English phone call vocabulary.

How do you end a phone conversation professionally?

1. “My apologies once again for any inconvenience. Thank you for your call.”
2. “I'm happy we could make this right for you. Have a wonderful day.”
3. “Thank you for calling. We appreciate your business.”

How do you start a phone conversation?

English telephone conversations almost always start in the same way – by introducing yourself. Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn't give his name, you can say “May I ask who's calling, please?”.

How do you start a professional call?

When the person you are calling is someone you know well, start by saying “Hello!” Use his/her first name, give your own first name, where you are calling from and ask how the other person is: Hello, Paul!

How do you end a phone conversation?

1. Close the door. When it's time to end the conversation, be sure you are not inviting the other person to continue talking. ...
2. Use breaks in conversation. ...
3. Interrupt politely. ...
4. Offer future calls.

What are the 4 E's of telephone etiquette?

• Answer the call within three rings.
• Immediately introduce yourself.
• Speak clearly.
• Only use speakerphone when necessary.
• Actively listen and take notes.
• Use proper language.
• Remain cheerful.
• Ask before putting someone on hold or transferring a call.

What are the 5 P's of telephone etiquette?

When trying to improve your business telephone etiquette: It is important that you do everything in your power to avoid impeding the flow of communication. Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive .

What is proper phone etiquette at workplace?

Always answer a phone by saying “good morning” or “hello” . Always introduce yourself politely by stating your name or the company you are representing. Use the right words and as much as possible avoid using unnecessary and informal terms or words.

How can I speak professionally when speaking?

1. Use short, clear, declarative sentences. Short sentences focus your message and make it easier for your audience to follow. ...
2. Speak in the active tense. Own your actions. ...
3. Stay calm under pressure. ...
4. Speak naturally. ...
5. Say what you mean. ...
6. Focus on what matters to your audience. ...
7. Be specific.