Effective telephone skills are predicated on strong communications skills. The four major means of communication are speaking, reading, writing, and listening —with listening being the most important part. Listening involves sensing, interpreting, evaluating, and responding.
How do you describe phone skills?
What are phone skills? Phone skills include effective communication, interpersonal skills and the ability to incorporate appropriate phone etiquette.
What basic skills should a person have when using a telephone?
- Positive Tone.
- Answering business calls.
- Putting callers on hold.
- Preparation & research.
- Controlling the conversation.
- Leaving them satisfied.
- Mastering the body language.
- Adjusting your voice.
How would you describe telephone communication?
the transmission of speech over a distance either by electric signals propagated along conductors or by radio signals ; a type of telecommunication. Telephone communication permits conversations to be carried on between people (subscribers) separated by almost any distance.
What are good telephone techniques?
- Stop what you’re doing at the time.
- Answer the phone by the 3rd ring.
- Smile...the caller will hear it.
- Offer an enthusiastic greeting.
- Sound warm and friendly with a positive attitude.
- Be prepared; have your leasing tools ready.
What are the three stage of telephone call?
Content, Conversation, Business . Wrap -up, Next Steps, and Feedback. Closing.
What are the qualities of a good telephone operator?
KNOWLEDGE, SKILLS, ABILITIES AND ATTRIBUTES: Good knowledge of the operation of a telephone switchboard and of proper techniques of placing and receiving telephone calls ; good knowledge of organization and functions of the jurisdiction to which assigned; working knowledge of office terminology, procedures and equipment ...
What are the types of telephone conversation?
- call. noun. an act of telephoning someone.
- cold call. noun. an unexpected telephone call or visit by someone trying to sell something.
- collect call. noun. ...
- conference call. noun. ...
- courtesy call. noun. ...
- halfalogue. noun. ...
- long-distance. adjective. ...
- outside line/call. phrase.
How is telephone useful to us?
Telephones made it easier for businesses to communicate with each other . It cut down on the amount of time it took to send messages to each other. As the telephone network grew, it also expanded the area that a business could reach.
What are the 5 P’s of telephone etiquette?
When trying to improve your business telephone etiquette: It is important that you do everything in your power to avoid impeding the flow of communication. Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive .
What are the 4 E’s of telephone etiquette?
- Answer the call within three rings.
- Immediately introduce yourself.
- Speak clearly.
- Only use speakerphone when necessary.
- Actively listen and take notes.
- Use proper language.
- Remain cheerful.
- Ask before putting someone on hold or transferring a call.
How do you start a phone conversation?
English telephone conversations almost always start in the same way – by introducing yourself. Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn’t give his name, you can say “May I ask who’s calling, please?”.
What is telephone etiquette?
Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication . This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.
What are the five stages of conversation?
The five-stage model of conversation says that there are five steps in every conversation: opening, feedforward, business, feedback, and closing . In a simple conversation, we might not be completely aware of all five stages, but they are there.
How do you make a professional phone call?
- Make a Clear, Confident Greeting. This may sound obvious, but whether making or receiving the. ...
- Remember This Is Not an Email. Being brief and to the point is great in an email. ...
- Speak Clearly. ...
- Structure Your Call. ...
- Clarify Any Follow-Ups and Give a Clear Sign-Off.
