The primary duties of the guest service representative are to assist guests with check-in & check-out processes , provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
What is the difference between front desk agent and guest service agent?
The difference between a guest service agent and a front desk agent is that a guest service agent is the one whom caters to the guests needs ! ... A front desk agent usually check in out the guests a guest service agent can be concierge a doorman a greeter .
What is the responsibility of guest service agent?
Guest Service Agents communicate with guests looking to make or cancel hotel reservations . They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. Guest Service Agents coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
Why do you want to work as a guest service agent?
People need and enjoy interaction with others , and being in a communication rich role such as customer service means you get to interact with others on a daily basis – making this a very rewarding career for those who enjoy talking to, helping and providing a service to others.
What is the meaning of guest service?
guest services in Hospitality
Guest services at a hotel are the services, amenities and help that the hotel provides for its guests . ... Guest services include concierge, room service, and laundry.
How much does a guest service agent make?
| Annual Salary Monthly Pay | Top Earners $33,000 $2,750 | 75th Percentile $29,000 $2,416 | Average $25,639 $2,136 | 25th Percentile $21,000 $1,750 |
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Is front desk and receptionist the same?
The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. ... Such receptionists are often called front desk clerks.
What makes a good front desk agent?
Front desk agents are literally the front line to the guest. ... Hire a front desk agent without doing your due diligence, and one-star ratings are sure to follow. Front Desk Agents Need to be Caring and Empathetic . From the moment a front desk agent reports to work, they need to have both a caring and empathetic mindset.
What are 3 important qualities of customer service?
Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude . Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.
What is your weakness best answer?
The Best What Are Your Greatest Weaknesses Answers. My greatest weakness is that I am a shy and nervous person by nature . The result is that I have a difficult time speaking up in groups. Even if I have good ideas, I have trouble asserting them.
Can you tell me about yourself sample answer?
I’ve worked hard in my education and now I’m ready to apply my knowledge into practice. While I don’t have any real-life work experience, I’ve had a lot of exposure to the business environment. A lot of my courses involved working with real companies to solve real problems.
How would you define good guest service?
Good customer service typically means providing timely, attentive, upbeat service to a customer , and making sure their needs are met in a manner that reflects positively on the company or business.
What is excellent guest service?
Excellent customer service means going beyond meeting your customer’s basic needs . It involves much more than providing support in a timely and pleasant manner. More importantly, it means doing everything possible so your customers are not merely satisfied. They’re actually happy with your products and services.
What does excellent guest service mean?
Excellent customer service involves going the extra mile to make a customer happy and satisfied with the company’s products or service. It also means providing service to a customer in a timely, pleasant manner . ... It is about providing a total customer experience.
How do you become a guest service agent?
- High school diploma or GED.
- 2+ years of customer service experience.
- Certificate or diploma in hospitality advantageous.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
How much does Marriott Guest services pay?
The typical Marriott International Guest Service Representative salary is $13 per hour . Guest Service Representative salaries at Marriott International can range from $8 – $31 per hour.
