What Are The Steps Of The Troubleshooting Process?

1. Identify the problem.
2. Establish a theory of probable cause.
3. Test the theory to determine the cause.
4. Establish a plan of action to resolve the problem and implement the solution.
5. Verify full system functionality and, if applicable, implement preventive measures.

What are the 7 steps of troubleshooting?

The steps are: identify the problem, establish a theory of probable cause, test the theory, establish a plan (including any effects of the plan), implement the plan , verify full system functionality, and—as a final step—document everything.

What is the first step in troubleshooting theory?

1. Identify The Problem. In the first step of the troubleshooting process you identify the problem. ...
2. ESTABLISH A THEORY OF PROBABLE CAUSE.
3. Test Theory To Determine Cause. In this step you test the theory you came up with in step 2 to ensure that’s what’s causing the issue. ...
4. Establish An Action Plan And Implement It.

What are troubleshooting skills?

In simple words, troubleshooting skills are the problem solving abilities of a person . ... Ideal troubleshooting skills mean you begin with gathering maximum information to define the actual problem, and provide the best possible solution by generating and evaluating all possible solutions.

What are the 5 steps in troubleshooting?

1. Information Gathering.
2. Analysis and Planning.
3. Implementation of a solution.
4. Assessment of the effectiveness of the solution.
5. Documentation of the incident.

What are the different types of troubleshooting?

• Troubleshooting IP Problems.
• Troubleshooting Local Connectivity Issues.
• Correcting the Repetitive IP address Entry Issue.
• Troubleshooting Physical Connectivity Issues.

What is the most basic troubleshooting step?

The easiest first step you can take to troubleshoot most problems is to check all related cables and connections . Isolate the problem: If possible, try to isolate the problem. For example, if you can’t get the cursor to move on the screen, try to determine if the issue is with the mouse.

What is the 7 step method?

The 7-Step Method is a reactive problem-solving methodology . Teams apply the method when a correction must be made to the plan based on recurring incidences of one of the five reactive evils.

What is a good troubleshooting technique?

1. Collect enough information to replicate the issue. ...
2. Customize your logs for actionable insight. ...
3. Create useful error output at the source-code level. ...
4. Don’t mistake symptoms for root cause.

What are the six steps of troubleshooting process?

1. Identify the problem. ...
2. Establish a theory of probable cause. ...
3. Test probable cause theory to determine actual cause. ...
4. Establish an action plan and execute the plan. ...
5. Verify full system functionality. ...
6. Document the process.

What are the basic troubleshooting in computer?

1. Write down your steps. Once you start troubleshooting, you may want to write down each step you take. ...
2. Take notes about error messages. If your computer gives you an error message, be sure to write down as much information as possible. ...
3. Always check the cables. ...
4. Restart the computer.

What is the last step when troubleshooting a network?

1. IDENTIFY THE PROBLEM.
2. ESTABLISH A THEORY OF PROBABLE CAUSE.
3. TEST THE THEORY TO DETERMINE CAUSE.
4. ESTABLISH A PLAN OF ACTION TO RESOLVE THE PROBLEM AND IDENTIFY POTENTIAL EFFECTS.
5. IMPLEMENT THE SOLUTION OR ESCALATE AS NECESSARY.
6. VERIFY FULL SYSTEM FUNCTIONALITY, AND IF APPLICABLE,IMPLEMENT PREVENTIVE MEASURES.

How do you develop troubleshooting skills?

1. Identify the problem. ...
2. Do your research. ...
3. Look for possible solutions. ...
4. Make a decision. ...
5. Put that decision into action. ...
6. Await results.

Can you teach troubleshooting skills?

Once the generic maintenance skills are learned, individuals may begin to train on equipment-specific functions. Once the equipment is well understood, troubleshooting methods can be taught and then applied directly to the equipment on the factory floor.

What is a troubleshooting tool?

In simple terms, network troubleshooting tools are standalone or integrated solutions that help network administrators identify the root cause of a network issue in order to fix it .

What are the two categories of troubleshooting tools?

1. Ping. The most commonly used network tool when network troubleshooting is the ping utility. ...
2. Tracert/traceroute. ...
3. Ipconfig/ifconfig. ...
4. Nslookup. ...
5. Netstat. ...
6. PuTTY/Tera Term. ...
7. Subnet and IP Calculator. ...
8. Speedtest.net/pingtest.net.