Checking guests in and out. Receiving and managing reservations made online and telephonically . Verifying guests’ payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel.
What are the duties of front office in a hotel?
- Check guests in and out of their rooms.
- Answer any questions guests have.
- Make recommendations for activities and restaurants.
- Store any luggage guests have.
- Answer the phone and direct the call.
- Take reservations on the phone.
- Arrange transportation for guests.
What are the duties of a front office?
- Greet clients and set a positive office atmosphere.
- Answer the phone, take messages, and redirect calls to appropriate offices.
- Organize and maintain files and records; update when necessary.
- Create and maintain updated documents and spreadsheets.
- Oversee sorting and distribution of incoming mail.
What are the duties and responsibilities of the front office department?
- Creating guest database.
- Handling guest accounts.
- Coordinating guest service.
- Trying to sell a service.
- Ensuring guest satisfaction.
- Handling in-house communication through PBX.
What is the role of front office assistant?
Front Office Assistants perform day-to-day administrative tasks in office environments , ranging from medical facilities to big corporations. They schedule and confirm appointments, direct incoming calls, and welcome visitors. They may also be required to handle basic inquiries and sort mail.
What are the qualities of front office staff?
- Friendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a fake smile. ...
- Strong Attention to Detail. The front desk takes a certain amount of care. ...
- Ability to Multitask. ...
- Discretion. ...
- Team Player.
How do you handle front office?
- Leverage Your Property Management System. This is the command centre of your bookings. ...
- Empower Your Staff. Front desk staff should have all the elements they need to do their job effectively. ...
- Create a Plan B for Busy Times. Don’t make guests wait. ...
- Collect Feedback—and Use It.
What are the 2 categories of front office department?
- Basic Responsibilities of Front Office Department. Following are the most basic responsibilities a front office can handle. ...
- Front-House Operations. These operations are visible to the guests of the hotel. ...
- Back-House Operations. ...
- Pre-arrival. ...
- Arrival. ...
- Occupancy. ...
- Departure.
What are the types of front office?
- On-premise hotel front office – regular front office with proper staff and computer + server.
- Hybrid hotel front office – new system or trend for a budget class hotel with limited service (self-check-in system – just one employee will be monitoring things)
What is the job of admin assistant?
Most administrative assistant duties revolve around managing and distributing information within an office . This generally includes answering phones, taking memos and maintaining files. Administrative assistants may also be in charge of sending and receiving correspondence, as well as greeting clients and customers.
What is front office personality?
A warm personality, and smart appearances . ... A keen interest in people, and polite and courteous nature. Poise under pressure, keeping his cool and problem solver. A desire to be helpful, but also diplomatic and tactful.
What is front office professional?
Front office staffers typically have the most direct contact with clients. For most businesses, the front office is the reception and sales area of the business . ... Depending on the industry, the front office personnel of a company may be some of the lowest-paid employees, including receptionists.
Why grooming is importance in front office?
Grooming is exceptionally important in hospitality industry. ... Enhancement and Interactive Skills : Grooming is not only about your dressing sense or physical appearance, it’s about your overall behaviour and how you carry and conduct yourself in public. Good communication skill and a warm personality always aid.
What is front office course?
Front office operation and administration single subject (ICM) Course overview. The aim of this course is to introduce the trainees to the systems and procedures required for Front Office Operations . It emphasizes the importance of high standards in personal qualities and the provision of customer service.
How can I be a good front office?
- Work towards Customer Delight. In a hotel, customer satisfaction is supreme. ...
- Focus on the Details. ...
- Be Extremely Organized. ...
- Mingle with Staff and Guests. ...
- Be Result Oriented. ...
- Be a Team Player. ...
- Be Proactive. ...
- Be Open to Improvement.
What are the skills of a receptionist?
- Written and verbal communication skills.
- Customer service.
- Multitasking and prioritizing.
- Dependability.
- Familiarity with Microsoft Office.
- Problem-solving.
- Ability to work under pressure.
- Attention to detail.
