As a cabin crew member, you’ll provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight . ... You’ll help passengers board the plane and give a demonstration of safety procedures and equipment.
Why is customer service important in cabin crew?
As a cabin crew member, you’ll provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight . ... You’ll help passengers board the plane and give a demonstration of safety procedures and equipment.
What are the qualities of a good cabin crew?
- Good communication skills.
- Excellent interpersonal skills.
- The ability to remain calm in emergencies or when dealing with difficult passengers.
- Diplomacy and tact.
- Good colour vision and hearing.
- Good general health and fitness – many airlines require cabin staff to be able to swim at least 25m.
Is a flight attendant customer service?
Almost all of a flight attendant’s duties are safety-related, though customer service is also important . Approximately one hour before each flight, attendants are briefed by their captain.
What makes an excellent flight attendant?
Flight attendants should have poise, tact, and resourcefulness to handle stressful situations and meet passengers’ needs. Decision-making skills . Flight attendants must be able to act decisively in emergency situations.
How would you describe your customer service skills?
You want to describe your customer service skills in terms of your ability to do four things: analyze the situation, listen effectively, communicate clearly, and problem-solve . ... Highlight your skills in assessing situations, communicating effectively, and resolving issues.
Why is customer service important for airlines?
Airline customer service is providing customer support to customers before, during, and after a flight . The difficulties and complexities of air travel can make support a major challenge, but improving it can lead to happier customers, better travel experiences, and improved service ratings.
What is your strengths cabin crew?
Your strengths should be the strengths required for this job role. While talking about your weaknesses let the interviewer know what you are doing to overcome them. To answer this question you can say something like: “ I am a good communicator and I ensure that I understand the passenger’s requirements.
What is your motivation for applying for cabin crew?
1. You get to travel the world . This is pretty much the number 1 reason we hear from people wanting to become cabin crew. And its true, you do get to see some amazing sights in some of the farthest flung places around the globe.
What are the top 5 skills required to become a cabin crew?
- Customer Service Skills.
- Teamwork.
- Communication Skills.
- Friendliness and Positivity.
- Caring and Understanding.
- Professionalism and Responsibility.
- Independence and Dependability.
- Empathy.
Where do flight attendants go after a flight?
A crash pad is a place that flight attendants and pilots can pool their resources to set up a sort of unofficial barracks for a place to sleep before, during, and after flights. This can include hotels, motels, apartments, houses or other residential rental properties.
Do flight attendants fly for free?
While being a flight attendant isn’t the highest-paying job, you’re almost always guaranteed to fly for free . Flight attendants can ride in coach for free or fly with a companion for about 90 percent off plus tax and fees on international flights.
What do flight attendants say after landing?
To indicate the landing clearance or final approach, the Captain will either make the following announcement and/or blink the No Smoking sign. “ Flight attendants, prepare for landing please. ” “Cabin crew, please take your seats for landing.” It may be followed by an announcement by a flight attendant.
Do flight attendants work everyday?
Flight attendants usually have variable schedules. They often work nights, weekends, and holidays because airlines operate every day and have overnight flights. In most cases, a contract between the airline and the flight attendant union determines the total daily and monthly workable hours.
What is the most challenging part of being a flight attendant?
While the hardest part of the job doesn’t always happen on board, things can get stressful mid-flight . “We have to be prepared for anything: a fire, an irate passenger or a medical event. And medical events happen more than you’d think,” Sarah Motter, another member of the crew, told me.
What does Delta look for in a flight attendant?
You’ll stand out if you have: At least one year of work experience in personalized customer service , patient care or similar role. Experience in a role ensuring the safety and/or care of others.
