Which of the following guidelines should be followed when writing good-news and neutral messages? – The message must end with an appropriate friendly comment as in a face-to-face conversation . -If the message contains many questions, all of them should be grouped together at the beginning of the message.
What are the steps to organizing a positive or neutral message?
You should present the information positively using the you-viewpoint. Organize the message in the following order: Opening buffer, logical explanation, negative information, constructive follow-up, and friendly close .
Which of the following is recommended when responding to a neutral message or request?
Instant messaging (IM) is a good choice for simple, neutral messages that require quick responses. You should respond promptly to a neutral message. A written message, including a handwritten note, is more thoughtful, more appreciated, and more permanent.
When you use the direct organizational plan for a neutral message you present the details before the primary idea?
When you use the direct organizational plan for a neutral message, you present the details before the primary idea. Companies should respond to highly positive online comments with a formal official company response.
Why do positive and neutral messages follow the direct approach?
Most of the messages are positive or neutral in a workplace. Positive messages are straightforward and such routine messages are replies to customers, request for action or information, and explanations to co-workers . Therefore, they follow direct approach.
Which of the following is a good strategy to use when delivering bad news messages?
Which of the following is a good strategy to use when delivering bad-news messages? Show that your reasons for the negative decision will benefit the reader in the long run .
Which of the following guidelines should be followed when writing a thank you message?
Which of the following guidelines should be followed when writing a thank-you message? The message should be written directly and be kept brief.
What is positive message?
Positive messages include messages where the audience is expected to react in a neutral to positive manner . Positive messages tend to consist of routine or good news. These messages might be items such as congratulations, confirmations, directions, simple credit requests, or credit approvals.
What is a neutral message?
A neutral message is one that does not provoke emotion .To clarify, good news might be a job offer. Neutral news might be that the company you applied to confirmed the receipt of your resume. Deductive messages are pretty easy to draft.
Which of the following is the most effective opening sentence for a reply?
Which of the following is the most effective opening sentence for a response message? respond promptly because they want to maintain customer goodwill and loyalty.
What is the direct organizational plan?
The direct organization strategy presents the purpose of the document in the first paragraph (sometimes the first sentence) and provides supporting details in the body. The indirect organization strategy opens with relevant, attention-getting details that do not directly state the purpose of the document.
How does a polite request differ from a direct question?
How does polite request differ from direct question? Polite request is when you want reader to do something , direct question is when you want yes or no answer. ... May use direct question, statement, or polite request to present main idea.
What is the most important part of a negative message?
The part of a bad-news message that explains why the bad news was necessary and that the matter was taken seriously; the most important part of a negative message; also called an explanation (p. 181).
What defines a routine message?
Routine messages provide information regarding the who, what, when, where, why and how of daily happenings in the workplace . ... Order confirmations, contracts, service letters and satisfaction surveys are all examples of routine messages.
What is persuasive message?
A persuasive message is the central message that intrigues, informs, convinces, or calls to action . Persuasive messages are often discussed in terms of reason versus emotion. Every message has elements of ethos, or credibility; pathos, or passion and enthusiasm; and logos, or logic and reason.
