- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine the cause.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and, if applicable, implement preventive measures.
When troubleshooting a network issue first what do you do?
- Check the hardware. When you’re beginning the troubleshooting process, check all your hardware to make sure it’s connected properly, turned on, and working. ...
- Use ipconfig. ...
- Use ping and tracert. ...
- Perform a DNS check. ...
- Contact the ISP. ...
- Check on virus and malware protection. ...
- Review database logs.
What is the first step of the troubleshooting process quizlet?
- IDENTIFY the problem.
- ESTABLISH a theory of probable cause (question the obvious).
- TEST the theory to determine the cause.
- ESTABLISH a plan of action to resolve the problem AND implement the solution.
What are the 5 basic troubleshooting steps for a computer?
- Information Gathering.
- Analysis and Planning.
- Implementation of a solution.
- Assessment of the effectiveness of the solution.
- Documentation of the incident.
Which of the following is the most likely first step that should be taken in troubleshooting the issue?
The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information .
What are the 6 steps to troubleshooting a network?
- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine cause.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and if applicable implement preventative measures.
- Document findings, actions, and outcomes.
What are the 7 troubleshooting steps?
The steps are: identify the problem, establish a theory of probable cause, test the theory, establish a plan (including any effects of the plan), implement the plan , verify full system functionality, and—as a final step—document everything.
What is the first step in the troubleshooting procedure?
- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine the cause.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and, if applicable, implement preventive measures.
Which task is the first step in troubleshooting?
- Identify The Problem. In the first step of the troubleshooting process you identify the problem. ...
- ESTABLISH A THEORY OF PROBABLE CAUSE.
- Test Theory To Determine Cause. In this step you test the theory you came up with in step 2 to ensure that’s what’s causing the issue. ...
- Establish An Action Plan And Implement It.
What is the most important question to ask a user when trying to determine what a problem is and why quizlet?
What is the most important question to ask a user when trying to determine what a problem is, and why? Ask “What has changed?” because the thing that has changed is usually responsible for the problem.
What are some troubleshooting techniques?
- Don’t panic. Relax. ...
- Prepare for the worst — back it up. ...
- Make sure there really is a problem. ...
- Know your computer. ...
- Look for clues and write them down. ...
- Think about what changed recently on your computer. ...
- Determine repeatability. ...
- Reboots can do wonders sometimes.
What is troubleshooting and its types?
Troubleshooting is a form of problem solving , often applied to repair failed products or processes on a machine or a system. ... In general, troubleshooting is the identification or diagnosis of “trouble” in the management flow of a system caused by a failure of some kind.
What are the types of troubleshooting?
- Troubleshooting IP Problems.
- Troubleshooting Local Connectivity Issues.
- Correcting the Repetitive IP address Entry Issue.
- Troubleshooting Physical Connectivity Issues.
What is the hardest part of troubleshooting?
-Often the hardest part of troubleshooting is to reproduce the problem . You might need to ask the end user questions to identify exactly how the problem occurred, or you might need to watch them perform the task again to reproduce the problem.
What are troubleshooting skills?
In simple words, troubleshooting skills are the problem solving abilities of a person . ... Ideal troubleshooting skills mean you begin with gathering maximum information to define the actual problem, and provide the best possible solution by generating and evaluating all possible solutions.
What are the steps in the troubleshooting process?
- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine the cause.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and, if applicable, implement preventive measures.
