Customer satisfaction translates to fast-food dominance
The chain's unique business model allows Chick-fil-A to tightly control its high standards in locations . The company accepts just 0.4% of people who apply to open Chick-fil-A locations, one of the most selective chains in the industry.
Why is Chick-fil-A service so much better?
One of the reasons for its meteoric rise is its legendary drive-thru efficiency. Chick-fil-A is known for insanely long lines, especially during peak hours. ... Put simply, [Chick-fil-A's] speed of service is much longer because its drive-thru lanes are busier than every other competitor —and it's not even close.
Why does Chick Fil A have such good customer service?
Highly regarded customer service is uncommon in fast food — an industry notorious for paying low wages. ... Chick-fil-A says its service is so consistent because it invests more than other companies in training its employees and helping them advance their careers — regardless of whether those careers are in fast food.
What is Chick-fil-A customer service philosophy?
“To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.” To live out our Purpose and honor Truett's legacy, we are focused on creating a culture of care , both at the Support Center and in our restaurants.
What is Chick-fil-A's motto about customer service?
“ We should be about more than just selling chicken. We should be a part of our customers' lives and the communities in which we serve. ”
What is Chick-fil-A slogan?
“Eat Mor Chikin ” is the chain's most prominent advertising slogan, created by The Richards Group in 1995.
Which fast food has the best customer service?
Business Insider asked more than 3,000 people about which fast-food chains have the best service. According to respondents, Chick-fil-A, In-N-Out, and Culver's offer the best customer service.
Why does Chick-fil-A Say My pleasure?
Of course, we know that “my pleasure” is another way of responding to “thank you.” But in the leadership message that Dan Cathy and Truett Cathy co-wrote they explained that it's an “expression from the heart .” Team members, operators or staff members are able to literally show that they want to go the extra mile and ...
Why does Chick-fil-A always have long lines?
One simple reason: Chick-fil-A restaurants serve more customers, with testers counting nearly three times as many vehicles in the chain's lines than the industry average. ... Long lines have been a regular feature at drive-thrus since coronavirus has kept many customers out of restaurant interiors .
Is Chick-fil-A healthy?
Chicken is a great source of protein, and Chick -fil-A does offer more healthy options than several other fast food restaurants. However, the restaurant's food is still highly processed, so consider having it only occasionally for optimal health.
Is the My pleasure thing at Chick-fil-A real?
Despite the persistence and longevity of this claim, it has been repeatedly debunked. So be warned: If you say “my pleasure” on your next trip to Chick-fil-A, you will not actually receive any free items . The only thing you should expect is the regular, friendly Chick-fil-A service.
What is Chick-fil-A's rating?
How is Chick-fil-A rated? Chick-fil-A has 3.5 stars .
What religion is Chick-fil-A?
Truett Cathy, a devout Baptist , opened the first Chick-fil-A in Atlanta in 1967, and the chain has remained in his family's hands ever since. Today there are more than 2,300 locations across the country — all of which are closed on Sundays.
How does Chick-fil-A train their employees?
Continuing on the raving fan theme, Chick-Fil-A trains their employees on a simple four-part model when serving customers. First, make eye contact . Second, smile and strive to see the customer return a smile. Third, engage personally – ask how their day is going.
How does Chick-fil-A get customers?
Chick-fil-A has a comprehensive marketing strategy, reaching consumers via traditional advertising, social media, local community activities , and the Chick-fil-A One App.
