Why Is My Comcast Internet Not Working?

Unplug your equipment , wait one minute, and then plug it back in. This method, known as powercycling or rebooting, can fix many connection problems. Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).

How do I know if Comcast is down?

1. Sign in to My Account.
2. Click the Services tab at the top of the page.
3. Click the Status Center link.
4. If you're experiencing an outage, a banner will be displayed on the top of the Status Center and Outage Map pages.
5. Click Text me when its resolved.

Why does my Comcast Internet keep going out?

Your Xfinity getting disconnected often can be a cause of loose cable . Check if the cables are intact. If you find them loose, try slightly twisting them and check if the connection is restored. ... Also, check for some potential damage to the cable or if the insulation tape has come out.

How do I report my Comcast Internet not working?

• Visit xfinity.com/xfinityassistant. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.)
• Type a message to let us know what your issue is. ...
• Choose the option that best describes your situation.
• Click Continue.

Why is my xFi Internet not working?

If you are experiencing home WiFi connectivity issues, you can restart your Gateway from the Overview tab of the Xfinity app, xFi website and Xfinity app on X1. In the Xfinity app, scroll down to Connection Trouble and select Restart Gateway. On the xFi website, scroll down to Troubleshooting and select Restart.

Why is Xfinity WiFi so bad?

Xfinity is a cable internet network, which means it can slow down when too many users get online at the same time . This is because the network can't support the amount of data people are using all at once, so things get backed up like a traffic jam.

Why is my Xfinity WiFi not showing up?

Why is my Xfinity WiFi not showing up? The Xfinity My Account app also allows you to restart your modem remotely . To restart this device, sign in and tap Internet. See Restart Your Wireless Gateway, Modem or Router for instructions on how to restart your modem.

How do I fix my internet connection from disconnecting?

1. Restart your router, or reset it to default settings. You can also try restarting your PC.
2. Update your Wi-Fi adapter drivers and Wi-Fi firmware drivers. ...
3. Contact your internet service provider (ISP) to check if there's a connection area within your location.

How do I reset my Xfinity WiFi?

Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Scroll down and select Manage Internet. Select Restart Modem to begin troubleshooting. Select Start Troubleshooting to begin your modem restart.

What do I do if my WiFi keeps disconnecting?

1. Reset your router, restart your smartphone / computer.
2. Move closer to the WiFi router / hotspot.
3. Get a WiFi analyzer app and see if there's any WiFi interference. ...
4. Update your WiFi adapter drivers and WiFi router firmware by checking the manufacturers' websites.

How do I fix Comcast problems?

1. You can report an issue by going to the Xfinity Status Center. ...
2. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us.
3. After you click Submit, you'll see a confirmation message.

How can I reset my modem?

1. Unplug the power and Ethernet cables from the modem. ...
2. Wait 2-3 minutes for the modem to fully power off. ...
3. Reconnect the power and Ethernet cables to the modem.
4. Wait for the Internet light to turn solid, then check if the internet is working properly.

Why is my Xfinity cable box not working?

Make sure you've tightened all cable connections from the wall to your device , turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. If none of these worked, tap Continue. We'll scan your device for potential issues. Choose a System Refresh or Restart a Single TV Box.

Why does my Xfinity modem keep going offline?

Aside from loose cables in your home, the reason why your Xfinity internet keeps disconnecting may be due to possible signal interference . Almost all your household items can be the culprit for this issue.

How do I fix my WiFi when it says no Internet access?

1. Open Settings.
2. Scroll down to System and open it.
3. Tap Advanced.
4. Tap either Reset or Reset Options.
5. Tap Reset Wifi, mobile, and Bluetooth or Reset network settings.
6. Confirm it and your device will restart.