Reception is the art of receiving . Welcoming entrances and reception areas provide the best guidance for a Hotel guest on “what to expect”. The Front Desk at a Hotel creates the first and the last impressions in their minds. An efficient and friendly welcome from Reception staff can make all the difference.
What is the function of reception in hotel?
Hotel receptionists greet incoming guests and welcome them to the hotel . They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. They also arrange for luggage to be brought to rooms upon request.
What is the purpose of reception?
The business duties of a receptionist may include answering visitors’ enquiries about a company and its products or services , directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, ...
What is the reception in hotel?
Hotel receptionists deliver a wide range of guest services : welcome guests to the hotel, make reservations for them and attend to their other needs that are instrumental to their comfort during their stay at the hotel. Receptionists work for both large hotel chains and smaller, private facilities.
What is the importance of front office in a hotel?
Front Desk is a very important department in the hotel, making direct contact with guests . The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc.
What is the salary of hotel receptionist?
An early career Hotel Receptionist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of ₹180,000 based on 25 salaries. A mid-career Hotel Receptionist with 5-9 years of experience earns an average total compensation of ₹225,000 based on 8 salaries.
What skills do you need to work front desk at a hotel?
- What Are Guest Service Skills?
- Communication.
- Composure.
- Computer Literacy.
- Friendliness.
- Organization.
- Problem Solving.
- Sales Skills.
Why is it important to give a good impression at reception?
It’s the very first person you will likely meet- the receptionist. ... Make a positive and lasting impression on the receptionist and it just might help your chances of success with the company; create a negative impression and there’s a good chance your future with them has reached its end.
How can I improve my reception area?
- Keep your reception space visually clean. ...
- Maintain organization on the reception desk.
- Keep a clear pathway for foot traffic.
- Offer beverages of some kind. ...
- Keep televisions muted and music to background level volume.
- Avoid strong room fresheners as not everyone enjoys these scents.
What do you need in a reception area?
- A Great Reception Desk. The most important aspect of any reception is the reception desk. ...
- Warm And Welcoming Employees. ...
- Comfortable Seating. ...
- Beautiful Design Work. ...
- Additional Accessories.
What is a reception day?
Each year National Receptionists’ Day on the second Wednesday in May gives recognition to receptionists and the valuable contributions they make to the companies where they work. Receptionists are responsible for providing an excellent first impression to all customers, in person, and on the telephone.
What is the most important department in a hotel?
- Front Office Department.
- Housekeeping Department.
- Food and Beverage Service Department.
- Kitchen or Food Production Department.
- Engineering and Maintenance Department.
- Accounts and Credits Department.
- Security Department.
- Human Resources (HR) Department.
What is the main function of a hotel?
The primary function of a hotel is to provide lodging for guests . Types of hotels range from basic overnight facilities, such as inns and motels that cater to business travellers and tourists, to elaborate luxury complexes, such as resorts, spas and convention hotels.
What is the highest position in front office Department?
Front Office Manager / Director Of Rooms : Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.
What is the salary for hotel front desk?
| Job Title Salary | Marriott International Hotel Front Desk salaries – 1 salaries reported $13/hr | Hilton Hotel Front Desk salaries – 1 salaries reported $47,746/yr | Hyatt Hotel Front Desk salaries – 1 salaries reported $15/hr | The Cheesecake Factory Hotel Front Desk salaries – 1 salaries reported $16/hr |
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How many hours does a hotel receptionist work?
The night shift is usually manned by a dedicated night team and it is unusual for a Hotel Receptionist to cover the shift from 23.30 to 7.30 . However, you may wish to cover some night shifts to get a better understanding of the work processes at night. A Hotel Receptionist can be expected to work five days in a row.
