| Part Time in Hours Service Fee in USD | Battery 0 Free | Gimbal or Remote Controller 1 $65 | Aircraft 2 (Phantom and Mavic series) $130 | 3 (Inspire series) $195 |
|---|
Does DJI replace broken drones?
Replacement Service and Accident Protection
For a small additional charge,
you can have your damaged product replaced if an accident occurs
. DJI Care Refresh (1 – Year Plan) includes up to 2 replacements in 1 year.
How long does DJI take to repair drones?
It takes approx.
5-7 business days
to repair your product after arriving at the DJI Service Center. You will receive an email notification after each step of the service process is complete.
Can a crashed drone be repaired?
This is why drone owners are advised to ensure their devices are insured because, in case of a crash,
the insurance will cover the repair damages
. In most cases, drone manufacturers take a long time to repair drones because of the backlog of drones waiting for repair services. You might end up having a long wait.
Can I buy DJI care after crash?
Is this normally covered by DJI Care Refresh?
No, you can't buy Care Refresh after you've crashed
. You can only buy it before the aircraft has been activated or within 48 hours after its been activated with proof that it is in good condition still.
How long is the DJI warranty?
DJI Care is valid for
one year
. If you buy DJI Care separately (i.e. after purchasing the aircraft), the period of validity begins from the date of purchase. If you buy DJI Care with a new aircraft, the period of validity begins two days after the aircraft is shipped.
What do I do with my broken DJI drone?
If your drone is damaged in use, you can
have DJI repair your drone through DJI Repair Service
(not free). You can also purchase a DJI Care Refresh plan to cover repairs or replacements.
Does DJI cover a lost drone?
DJI Care Refresh covers multiple scenarios, including drones lost during flight, water damage, collisions, and dropping
, and offers you additional services like an Express Option, free shipping, and Exclusive Service.
Are drones easy to crash?
Lightweight, cheap hobby drones are prone to crashing
and generally sustain a lot of damage during a crash. On the other hand, heavier, more expensive hobby drones tend to be less prone to crashing because of smart flying features, and since they are designed better, they tend to sustain less damage.
How long does DJI care refresh Express take?
It usually takes
2-3 business days
for the DJI Care Refresh Express but affected by the epidemic, the shipment time and the turnaround are expected to be delayed, we appreciate your patience and understanding.
Is it hard to crash a DJI drone?
In the case of reliable drones from well-known and trusted manufacturers (for example, DJI), the units themselves are quite reliable, and
crashes are therefore much less likely to happen to you unless you're being unusually reckless
.
What happens if drone falls?
What causes drone to crash?
When the drone's propellers rotate, they push a lot of air beneath them to initiate a lift. This air is known as the “downwash”. So if you descend the drone too fast, it will end up into its downwash. Since the downwash has less pressure, the drone will start falling too quickly, causing it to crash.
Does DJI come with warranty?
What is Covered. Under this Limited Warranty,
DJI warrants that each DJI product that you purchase will be free from material and workmanship defects under normal use in accordance with DJI's published product materials during the warranty period
.
Does DJI refresh expire?
Validity Period
The validity period of the replacement service provided by DJI Care Refresh + is
12 months
and starts from the date when DJI Care Refresh (1-Year Plan) expires. The replacement service cannot be used in advance.
Can I still get DJI refresh after 48 hours?
If you're still within the first 48 hours after activation you can easily buy DJI Care Refresh online. But did you know
you can still add DJI Care Refresh after 48 hours
? Read on! Simply go to the Customer Upload section of DJI's website here, and follow the instructions.
Is DJI owned by Apple?
Apple does not own DJI
. There has been speculation that Apple is buying DJI but in fact, Apple does not have any direct role in this company whatsoever. However, DJI emulates Apple's ecosystem, and Apple has in fact started selling DJI drones as a simple partnership between the two companies.
How do I return a DJI drone for repair?
For returns or refunds, please
go to Orders page of DJI Store and start a request
.
Will DJI repair water damage?
Unfortunately,
no, DJI Repair Service usually cannot fix water damage
because water damage tends to extensively damage drones beyond repair. As such, there is often nothing that DJI can do for your drone if it gets water damaged. Your only alternative now is to purchase a new drone.
How much does it cost to fix a DJI drone?
| DRONE REPAIR LEVEL ADDITIONAL COST | LEVEL 1 $100/repair | LEVEL 2 $300/repair | LEVEL 3 $500/repair | LEVEL 4 QUOTE |
|---|
How do you fix a broken drone?
How do I claim my DJI warranty?
Fill out an online repair request; Send your DJI product to the DJI Repair Center
; Your DJI product is replaced/warranty is repaired; DJI ships your product back to you for free.
Why do DJI drones fly away?
Lots of drone flyaways happen
when the drone automatically switches to ATTI mode when it cannot get a stable GPS reception
. This is fine if you're skilled enough to fly in ATTI mode. Otherwise, you're better off trying to reconnect to GPS satellites – hopefully, before your drone starts to fly off.
How do you call DJI?
You can reach us at
[email protected]
and expect a reply within 12 hours. Users with geozone or flight restriction-related questions can send e-mails to
[email protected]
