You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage
. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How long does it take for Apple to return a repair?
Takes usually
less than 5 business days
from start to finish to get your replacement. Things happen, call AppleCare, give them your Repair ID number and see if they can tell you what the delay was for.
Where can I complain about Apple?
- U.S. technical support: (800) APL–CARE (800–275–2273)
- See all worldwide support telephone numbers.
- Contact a mobile carrier.
- Make a reservation at an Apple Retail Store Genius Bar.
- Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.
Can I call Apple support?
Apple's main customer support phone number is
1-800-275-2273
in the US. You can also contact Apple Support using the Support website, the Support app, or by going to an Apple Store.
How do I email a complaint to Apple?
Apple does not have any email support
. You have two choices: Call AppleCare or go to an Apple store. You have a one-year hardware warranty & 90 days of phone support. I'm sorry to hear that the phone you received was defective.
Will Apple repair an iPhone that has been opened?
Answer: A:
As long as they opened it and didn't damage anything or replace anything or strip the screws, Apple will be unable to tell that you had it opened by a third party
.
What is Apple's replacement policy?
If a defect arises during the Warranty Period, Apple, at its option will (1)
repair the Product at no charge using new parts or previously used Apple genuine parts that have been tested and passed Apple functional requirements
, (2) exchange the Product with a replacement product of the same model (or with your consent …
When Apple sends a replacement product is it new?
Replacement iPhones are usually refurbished devices as well. P – it means your iPhone is a personalized device, which means that the device has a personalized engraving. If it's a warranty replacement, the model number will be N instead of M. However,
since it's done through Apple, it will be “like new”
.
How do I contact Apple trade in?
Reach out to one of our Specialists
via chat (Opens in a new window) or call 1-800-MY-APPLE
.
How do I report an Apple employee?
Our employees can
contact Apple's Business Conduct team by phone, email, or web form
. Apple's external helpline is available for both employees and external parties to report concerns, and also provides the option of anonymous reporting, where permissible.
Do Apple repairs come with warranty?
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer
. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
How long does it take Apple to diagnose a product?
How long does this usually take? You can reasonably expect
10 days
to bench.
Does 3rd party repair void AppleCare?
The usual third-party repair advice
There are a few key reasons for that. For one,
there are many types of third-party repairs that will void the warranty on your iPhone
. That goes for both the standard one-year warranty and any extended coverage you buy as part of an AppleCare plan.
What is the 1 800 number for Apple support?
set up a repair, and more. Call Apple Support at
1-800-APLCARE
.
Can you live chat with Apple?
Live chat allows you to use instant / live (real-time) messaging to contact Apple's support team via its website
. Apple's live chat offers faster response times, much faster than emails. In fact, a lot of users prefer chat assistance over emails and phone calls.
Is Apple customer service 24 hours?
No. But there is a business hours support number based on PST/PDT
. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information. To contact product and tech support visit online support site.
Does Apple have an email service?
Apple Mail (officially known as simply Mail) is an email client included by Apple Inc.
with its operating systems macOS, iOS, iPadOS and watchOS. Apple Mail grew out of NeXTMail, which was originally developed by NeXT as part of its NeXTSTEP operating system, after Apple's acquisition of NeXT in 1997.
What reasons Will Apple replace iPhone?
- General Damages and Issues. Under warranty, Apple will cover debris under the screen, camera foam misalignment, and a single hairline crack with no evidence that a drop or hit made that crack. …
- Water Damage. …
- Cosmetic Damage.
How can I get my iPhone replaced for free?
How long does AppleCare last for?
Your plan coverage may continue beyond
24 or 36 months, on a monthly or annual basis, until canceled
. If you choose to continue coverage, your coverage will be subject to the then-current AppleCare+ Terms and Conditions.
How does Right Repair affect Apple?
Apple's new Self Service Repair program will offer repair guides and let you order tools and parts starting in 2022 as well as send back used parts to recycle
. At the start, the program will cover just the iPhone 12 and iPhone 13 repairs, followed later by self-service repair help for Macs with M1 chips.
What is covered under Apple 1 year warranty?
The Apple Limited Warranty covers
your iPhone and Apple-branded accessories against manufacturing defects
for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law. Our warranty doesn't cover damage caused by accidents or unauthorized modifications.
How do I claim my Apple warranty?
To obtain warranty service,
contact Apple using the information described at www.apple.com/support/country
. Proof of purchase may be required to verify eligibility. For product originally purchased in the U.S.A, Apple is Apple Inc. 1 Infinite Loop, Cupertino, CA 95014 .
