Serves visitors by greeting, welcoming, and directing them appropriately
. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.
What are the duties of a front desk receptionist?
- Greet guests as they arrive.
- Answer phone calls and emails from clients.
- Maintain calendars for the office and your coworkers.
- File important documents and keep them well organized.
- Perform any other clerical duties necessary to keep the office running.
What are the duties of a receptionist?
- Meeting and greeting clients.
- Booking meetings.
- Arranging couriers.
- Keeping the reception area tidy.
- Answering and forwarding phone calls.
- Screening phone calls.
- Sorting and distributing post.
How do you write a job description for a receptionist?
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
What is the most important skill of a receptionist?
Receptionists should have outstanding
communication, interpersonal, customer service, and organizational skills
. They spend most of their time dealing with a wide variety of guests and visitors. This means that they have to interact with people who have different personalities and behaviors.
What skills should a receptionist have?
- Written and verbal communication
skills
. - Customer service.
- Multitasking and prioritizing.
- Dependability.
- Familiarity with Microsoft Office.
- Problem-solving.
- Ability to work under pressure.
- Attention to detail.
What are the duties of a front desk?
- Check guests in and out of their rooms.
- Answer any questions guests have.
- Make recommendations for activities and restaurants.
- Store any luggage guests have.
- Answer the phone and direct the call.
- Take reservations on the phone.
- Arrange transportation for guests.
What questions are asked in a receptionist interview?
- Tell me about your previous work experience as a receptionist.
- What were your primary responsibilities?
- Do you enjoy interacting with the public?
- How many people on average did you interact with on a daily basis?
- How did you add value to your role as receptionist?
Is being a receptionist easy?
Is being a receptionist a stressful job? Receptionists
may work in fast-paced work environments
or have a high level of administrative responsibility. They may feel stress from having to manage high call volume and administrative requests from staff.
How do I describe my front desk on a resume?
Place your job title on top, then dates worked, company name, and up to 6 bullet points outlining
your front desk clerk duties for resumes. Reduce the number of front desk job description bullet points you give as you go further back, and include only the most relevant clerk accomplishments.
What are the skills of a front desk officer?
- Interpersonal communication. …
- Written communication. …
- Active listening. …
- Foreign language. …
- Attention to detail. …
- Scheduling. …
- Stress management. …
- Problem-solving.
What makes a good receptionist?
As you can see, a receptionist isn't just about being a good note-taker and
having good communication skills
. They must also have certain characteristics such as being open-minded, friendly and sociable, careful and diligent, empathetic and patient, and always be in control of their emotions and actions.
What do you wear as a receptionist?
The dress code for a receptionist is definitely
business casual attire
. Legging can only be worn if worn with a dress. … No leggings, this is professional setting which requires professional attire.
What a receptionist should not do?
- Gossip about customers or coworkers. It's common for people to gossip at work, but it's a detrimental practice. …
- Dress unprofessionally. …
- Take personal phone calls. …
- Copy or share confidential information. …
- Talk with a full mouth.
What are your top 3 skills?
- Positive attitude. Being calm and cheerful when things go wrong.
- Communication. You can listen and say information clearly when you speak or write.
- Teamwork. …
- Self-management. …
- Willingness to learn. …
- Thinking skills (problem solving and decision making) …
- Resilience.
What strengths do you need to be a receptionist?
While the role of the receptionist is evolving, the 5 key skills every receptionist should master include being
technology-proficient
, possessing emotional intelligence, having great communication, organizing time well, and adopting an independent approach to work.
