Which of the following would a hotel likely not link to its Web site? What is the name of the system within a hotel that processes incoming, internal, and outgoing telephone calls?
PBX system
. A guest reserves two rooms for ten nights.
Who should be most responsible for maintaining the security of a hotel’s back office accounting systems?
Who would be most responsible for maintaining the security of a hotel’s back-office accounting systems?
Controller
6. A guest who must be walked is always one who has a confirmed reservation.
What is true about the recordable locking system used by hotels?
24) What is true about the recordable locking systems used by hotels?
They are powered by batteries
.
Which is the position in a hotel that is responsible for selling group functions and interacting with banquet clients?
cross-selling
. 6) Which is the position in a hotel that is responsible for selling group functions and interacting with banquet clients? 7) Which would NOT be a direct report to a hotel F&B Director? revenue volume.
What is the industry term for a guest who makes a room reservation?
What is true about the overbooking of hotel rooms? it can result in walked
guests
. What is the industry term for a guest who makes a room reservation but fails to cancel it or does not arrive at the hotel on the date of the confirmed reservation? no-show.
What do you call the hotel lock?
Nowadays,
electronic door locks, also called electric
, are widely used in hotels as a practical alternative. You can open them with a PIN, a chip card, fingerprint, or app. The usage of electronic locking systems is becoming increasingly popular in the hotel industry.
Which would be most important to the potential success of an expatriate manager?
Which would be most important to the potential success of an expatriate manager?
The ability to listen and understand the beliefs of others
.
What are the 5 areas of rooms division?
the rooms division consists of the following departments:
front office, reservations, housekeeping, concierge, guest services, security, and commu- nications
.
Why is it important to ensure maximum occupancy of accommodation?
While ensuring maximal occupancy is important, repeat customers are
a lot more lucrative than new ones
– it costs more to reach out to new guests everytime. … Automated revenue managers help hotels better identify the right customers who can provide the greatest long-term value for the property’s future.
What are the four stages of guest cycle?
Guest cycle refers to the distinct stages of guest interaction between the hotel and guests. On the basis of the stage of interaction and activities involved, the Guest Cycle is broadly, classified into four main stages based on the activity type. These are:
Pre Arrival, Arrival, Stay and Departure
.
Who is most often responsible for any costs resulting from errors made by a management company in its operation of a branded hotel?
16) Who is most often responsible for any costs resulting from errors made by a management company in its operation of a branded hotel? be
more likely to make the loan
because the hotel’s profits will be increased because of the professional management of the property.
Which industry certification is most often sought after and acquired by hotel GMS?
According to CHA International,
the Certified Hotel Administrator (CHA)
is the most prestigious certification available to hotel general managers and executives.
Why is relationship building an essential part of the front office employees job?
Why is relationship building an essential part of the front office employee’s job?
Developing a network of co-workers in others departments who can be called upon to assist with guest needs and special requests
.
What are the two types of reservation?
- Guaranteed reservation.
- Non –guaranteed reservation.
What are the major types of reservations?
Guaranteed reservation
. Non –guaranteed reservation.
What is the industry term for a guest who makes a room reservation but fails to cancel?
What is the name of the rate at which a room is sold when no discounts are offered to the room’s buyer? No-show. What is the industry term for a guest who makes a room reservation but fails to cancel it or does not arrive at the hotel on the date of the confirmed reservation?
Competing hotels in the area
.
