Always greet guest and colleagues with a smile and maintain a friendly and pleasant expression.
Stand upright, do not fold your arms in front of the guest
. Keep your hands out of your pockets. Do not lean on the counter at any time and especially when dealing with the guest.
What are the rules of a receptionist?
- Smile and speak.
- Listen to the caller.
- Never interrupt a caller.
- Be polite and attentive.
- Take notes (if required)
- Take permission, before putting on hold.
- Thank the caller.
Why is etiquette important for front office staff?
Manners – Front office staff should
exhibit good mannerism
. Good manners build respect for the company, and tell the client that the firm upholds responsible business conduct. The fact that we expect excellent service in a restaurant means we should also expect the same in any other organisation.
What is etiquette in hospitality industry?
Knowledge of etiquette in the hospitality industry is crucial to helping guests feel comfortable. Knowing how to treat guests with courtesy and respect makes them feel safe. … Etiquette
pertains to generally accepted standards of good behavior
. It is, basically, treating people with kindness.
What is good office etiquette?
Keep your language clean, no matter how comfortable you are with your team or how casual your office is. Make sure you know how to properly pronounce employee or customer names. Consider your audience when you use humor, sarcasm, irony, puns and wordplay.
Set workplace standards for email and phone communication
.
What are the qualities of front office staff?
- Friendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a fake smile. …
- Strong Attention to Detail. The front desk takes a certain amount of care. …
- Ability to Multitask. …
- Discretion. …
- Team Player.
What are the essential qualities of front office staff?
- Personal hygiene. …
- Calmness. …
- Diplomacy. …
- Retention ability. …
- Good manners. …
- Cheerfulness. …
- Problem solver. …
- Reference point.
Should a receptionist eat at her desk?
Employees who deal directly with customers — such as a dental office receptionist —
almost always are forbidden to eat at their desks
, and some employers feel that it’s better to have the same non-eating rules for everyone rather than let some partake and others not.
How can I be an amazing receptionist?
- Smile Often. …
- Avoid Eating & Chewing Gum. …
- Refrain From Using Mobile Devices. …
- Keep a Message Pad Handy. …
- Take a Breath. …
- Use the Caller’s Name. …
- Be Polite & Use Pleasantries. …
- Avoid Saying “I don’t know”
What is the most important skill that is required of a receptionist?
Naturally, a receptionist should have excellent
verbal communication skills
. Active listening and great customer service skills also are a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly.
What are the basic etiquette?
- Be yourself – and allow others to treat you with respect. Let this one sink in, ladies. …
- Say “Thank You” …
- Give Genuine Compliments. …
- Don’t be Boastful, Arrogant or Loud. …
- Listen Before Speaking. …
- Speak with Kindness and Caution. …
- Do Not Criticize or Complain. …
- Be Punctual.
What is the importance of etiquette?
Etiquette
helps us to be thoughtful about our conduct
, it helps us to be aware of the feelings and rights of others. Etiquette helps us to get along with others, it promotes respect. Etiquette promotes respect for people of other cultures, etiquette is culturally bound.
What is proper phone etiquette?
- Answer the call within three rings.
- Immediately introduce yourself.
- Speak clearly.
- Only use speakerphone when necessary.
- Actively listen and take notes.
- Use proper language.
- Remain cheerful.
- Ask before putting someone on hold or transferring a call.
Do and don’ts in office?
- Don’t “Reply All” to an email chain. …
- Don’t have personal conversations at your desk. …
- Don’t bring your emotions into the office. …
- Don’t be afraid to ask questions. …
- Don’t gossip about fellow coworkers…or your boss.
What are different types of etiquette?
- Social etiquette. One of the most important etiquettes is social etiquette as it informs an individual about the norms and behavior that society considers acceptable.
- Meeting etiquette. …
- Wedding etiquette. …
- Corporate etiquette. …
- Bathroom etiquette. …
- Business etiquette. …
- Eating etiquette. …
- Telephone etiquette.
What is proper interview etiquette?
Do sit up straight and look genuinely interested.
Do keep good eye contact
. Don’t slouch. Don’t lean forward, towards the interviewer.
