Example: “Voice process support
connects you to the customer over the phone using your voice
. Non-voice uses a computer chat function to communicate with a customer using text. Both processes let you solve customer problems and offer customer service.
Why should I hire you for voice process?
Why should we hire you? Answer : Sir, that is the good question you asked me, If you will give me opportunity to work in your company at this post I think that, by using my skills and knowledge I will play an
important role
in the upliftment of your company and I will prove it.
What is voice process salary?
Average Cognizant Voice Process Executive salary in India is
₹ 2.2 Lakhs
for employees with less than 1 year of experience to 2 years. … Voice Process Executive salary at Cognizant ranges between ₹ 1.6 Lakhs to ₹ 2.7 Lakhs.
Which is best voice or non voice process?
However,
non-voice support is definitely faster than your voice channels
. Live chat agents are supposed to have the lowest response time, as canned messages can be used for generic queries. On top of these, the live chat interaction can be enhanced with bot-support. That can reduce the response time significantly.
What is the role of non voice process?
Non Voice Process. Voice Process can be likely handle
the customer service receive the clients and solve the queries and communicate to the
customer and clients that is called Voice Process. Non Voice Process can be background process like chats the clients and no calls and queries that is called Non Voice Process.
What is BPO voice?
BPO stands
for Business process outsourcing
and it is a Business practice by which one organization hires a different company for performing a task. … BPO is widely used for marketing advertising and survey purpose very effectively through both Voice and non-voice service like the call center support services.
Is cognizant a good company to work for?
“Cognizant is a good company to work with. But with its business growing, they have to focus on growth of employees as well. Cognizant has a strong leadership focused towards growth of organization. Company has an excellent reputation for
initiating visas and green card
for its employees.”
How do I prepare for a voice interview?
- BEFORE THE PHONE INTERVIEW.
- Do your homework. Thoroughly research the company and the interviewer, just as if you were preparing to meet in person. …
- Create a comfortable environment. …
- DURING THE PHONE INTERVIEW.
- Listen first. …
- Then talk. …
- Create a positive ending. …
- AFTER THE PHONE INTERVIEW.
What are your strengths?
In general, your
strengths should be skills that can be supported through experience
. For example, if you list communication as a strength, you may want to recall a situation in which you used communication to reach a goal or resolve a problem.
Why should we hire you with no experience?
Why should we hire you?
Make your lack of experience work in your favour
. Use this as a strength and tell the panel you are fresh, enthusiastic, hungry and ready to get started! You want the panel to hire you because of your passion for this job and how much you are attracted to their company.
What is non-voice call center?
There are
people who work in a call center environment but do not take calls or taking calls at very minimum amount of time
. … These accounts are what we call non-voice account. If the call center agents are the front lines, they're often called the “back-office” teams. These are people who's jobs are purely office work.
What are the interview questions for non-voice process?
- What steps have you taken to be more successful in your career?
- How do you work under pressure?
- Describe your ideal job.
- What can you offer us?
- What are your most redeeming qualities?
- Can you tell us about your biggest failures and how you dealt with them?
Is chat process a good job?
I know that having experience in KPOs and back offices is certainly beneficial and can help you get a good job…but chat process?
Yes
, Chat process (like Gtalk/Hangout) too helps for getting various knowledge, typing speed increase, knowledge increase and benefit too once you cross the certain duration.
What is the difference between voice and non voice process?
Example: “Voice process support connects you to the customer over the phone using your voice. Non-voice uses
a computer chat function to communicate with a customer using text
. Both processes let you solve customer problems and offer customer service.
What attracts you towards a BPO?
The BPO industry is highly competitive. … The core qualities that affect success in the BPO industry are
hard work, persistence, good communication skills, and a marketable approach to business
.
What are the roles and responsibilities of a process associate?
Process associates
monitor and improve production processes for manufacturing companies
. In this role, they assess the effectiveness of existing process systems, maintain process equipment, detect material and machine defects, assess overall production quality, and compile process reports.
