The Technical Support Representative will
provide technical assistance and answers to users questions
, assisting users by troubleshooting problems with computer hardware or software.
What is the meaning of technical support representative?
A Technical Support Representative is
a person who provides answers to questions from customers regarding use and trouble-shooting of equipment
, usually over the phone.
What are the responsibilities of technical support representative?
Technical support representatives
help customers resolve technical problems associated with a product or service
. Their job description entails providing response and solutions to issues experienced by users of technological products or services.
What is the job of TSR?
A
technical sales representative
works as a liason between a company’s regional sales manager/acquisition manager and clients.
What is the difference between customer service representative and technical support representative?
Customer Service and Technical Support both have their roles in organizations. … Customer Service focuses on the experience of the customer. Technical support focuses
on resolving a technical issue or problem
in the fastest, most cost-effective way.
What skills are required for technical support?
- Technical knowledge.
- Soft skills like communication, flexibility, patience, and problem solving.
Who reports to a technical support representative?
Reporting to
the Technical Services Manager
, this position is responsible for technical service support to internal and external clients including: fielding and resolving technical service issues with end customers, providing troubleshooting support and identifying solutions to support to employees, customers and …
What is TSR call center?
A call center agent is a person who handles incoming or outgoing customer calls for a business. … Other names for a call center agent include customer service representative (CSR), contact center agent,
telephone sales or service representative
(TSR), attendant, associate, operator, account executive or team member.
How much do technical support agents make?
| Job Title Salary | Innovative Vision Technical Support Agent salaries – 2 salaries reported $15/hr | IBM Technical Support Agent salaries – 2 salaries reported $19/hr | ABC Technical Support Agent salaries – 1 salaries reported $50,757/yr |
|---|
What is technical support interview questions?
- Q #1) What do you understand about the role of a Technical Support Engineer?
- Q #2) Are you aware of the latest Processors?
- For Example, Intel Pentium Quad Core I3, I5, and I7 are the latest processors as of today. …
- Q #4) Why are you interested in Technical Support?
Which is better TSR or CSR?
The major difference between the two is the type of customer service provided. CSR pertains to agents who usually provide support and assistance to customers in correct use and optimizing a product. …
TSR
on the other hand refers to agents that provides technical support to products or services.
Why should we hire you call center?
Sample answers for various positions (from call center to management) You should hire me, because
I posses a rare ability to uncover and develop the strengths of other people
. Management is my passion, and I just love to help the others to achieve their goals, to enjoy their job, and to mutually help the company grow.
What technical support means?
(also tech support)
IT
.
an advice service provided by a computer company
, often by phone, for customers who have bought a product and are having problems using it. The department providing this service is also called technical support: If you encounter any problems, contact the manufacturer’s technical support.
What is technical support VS customer service?
Technical Support refers
to assistance that is provided to customers who require help with technical products
such as hardware and software. On the other hand, Customer Service is a set of practices that seek to guarantee that every single interaction between a customer and a business is pleasant to the customer.
How do I provide technical support?
- Identify the problem. Some tech problems will be easier to solve than others. …
- Understand the customer’s grasp of technology. …
- Remember the impact. …
- Avoid jargon. …
- Have ample self-service options available. …
- Be motivational. …
- Make it easy to follow up with you.
What is included in technical support?
Technical support (tech support) refers to
a range services companies
provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
