Customer Satisfaction Programs (sometimes called Field Service Actions) A Customer Satisfaction Program (CSP) is
an available upgrade to a specific component or an extension of an existing warranty
. CSPs are VIN-specific programs. Time and mileage limitations do apply.
What is a field service action 15N01?
15N01 is provides
an extended warranty for existing gears
if they are not replaced under recall notice 15S18. … The warranty allows for a one-time replacement of the Fusion's steering gear for up to 10 years or 150,000 miles from the start date of the original service contract, or whichever occurs first.
What is the difference between a field service action and a recall?
A Safety recall is a mandatory repair and involves recalling all vehicles which may be affected, whereas a Field Service Action is a
service which offers repair for minor defects that won't affect safety
.
What is a service action?
A Service Action is
a specific service offering provided as part of a service
. For the Email service, for example, you can have various Service Actions, such as “Creation of new email account”, “Password reset” and “Close email account”. A Service Action is therefore always linked to a Service.
Does my Ford Focus have a recall?
Recall no. Ford Motor Company (Ford) is
recalling certain 2012 and 2017 Focus vehicles equipped
with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. … Owners may contact Ford customer service at 1-866-436-7332.
What is a field service action recall?
An FSA is basically
a Ford internal recall
(not forced by the NHTSB) or a warranty extension on a possible part that may have higher failure rates than normal. The dealer needs to perform the FSA if your vehicle's VIN registers as needing it.
What is an outstanding field service action?
What is an “Outstanding Field Service Action” exactly? 14S03 – On your vehicle,
the exterior door handle may have been misaligned to the door outer panel during assembly
. A misalignment of the handle may cause internal interference and a binding condition.
Does Ford cover field service action?
Ford Field Service Action (FSA) code S, E, B, R, and C
repairs covered in the Dealer Warranty and Policy Manual
. … Hold Ford Motor Company harmless for loss of use (vehicle downtime) related to repairs, including but not limited to procuring parts or obtaining technical assistance.
Does Ford use electric power steering?
Ford has rolled out in its new models an
Electric Power Steering system
that replaces the previous Hydraulic Power Steering of its vehicles.
What are the 3 types of services?
There are three main types of services, based on their sector:
business services, social services and personal services
.
What are the 3 basic types of service?
Services are diversified in three groups;
Business services, social services and personal services
.
What are the 4 types of service?
- Direct Service is service that direct affects the persons, animals or parks we want to impact. …
- Indirect Service might take the form of fundraising or collections. …
- Advocacy is when you speak up for or against an issue or solution.
Do Ford recalls expire?
There are no expiration dates
on safety recalls or safety compliance recalls.
How do I check if my Ford has a recall?
Check for a recall for your Ford vehicle online
We have a Ford Recall Information page on our site, where you can
find a link to use your vehicle's VIN (Vehicle Identification Number)
to do an online search for any recalls. This service is free and quick, and all you need is your vehicle's VIN to get started.
What is Ford's latest recall?
The company announced in a recent press release that it issued three safety recalls in North America for three of its models. The models that are part of the recall include the 2020-
2021 Ford F-350 Super Duty
vehicles; select 2020-2021 Lincoln Aviator vehicles; and select 2013-2017 Ford Explorer vehicles.
What is the purpose of a recall FSA?
The process of recalling food and beverage products is designed
to protect consumers from potentially harmful health incidents and ensure that the entire supply chain of that product is appropriately notified about the cause of the recall
.
