Certainly,
working at the front desk can be a stressful job
as we are dealing with guests who are arriving after a long day of travel disruptions and frustrations and therefore prone to over-reaction to even the smallest challenges.
What skills do you need to work front desk at a hotel?
- What Are Guest Service Skills?
- Communication.
- Composure.
- Computer Literacy.
- Friendliness.
- Organization.
- Problem Solving.
- Sales Skills.
Whats it like working front desk at a hotel?
Front desk clerks greet
arriving guests
and check them into hotels and lodging facilities. They give them room keys and paperwork, and direct them to guest rooms and various areas of the hotel. They field questions throughout the guests’ stay, and check guests out of the hotel when they depart.
How much do you make working front desk at a hotel?
| Job Title Salary | Hilton Hotel Front Desk salaries – 2 salaries reported $11/hr | Best Western Hotel Front Desk salaries – 2 salaries reported $10/hr | Hilton Garden Inn Hotel Front Desk salaries – 2 salaries reported $11/hr | Choice Hotels Hotel Front Desk salaries – 2 salaries reported $13/hr |
|---|
Are hotel front desks stressful?
Certainly,
working at the front desk can be a stressful job
as we are dealing with guests who are arriving after a long day of travel disruptions and frustrations and therefore prone to over-reaction to even the smallest challenges.
How can I be a good hotel front desk?
- Empathetic and Caring. …
- Willing to Go Above and Beyond. …
- Ability to Anticipate Guests’ Needs. …
- Engaging and Inquisitive. …
- Calm, Composed. …
- Always Smiling. …
- Knowledgeable about the Local Area. …
- Resourceful.
Who is a hotel receptionist?
A hotel receptionist
greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel
. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests.
What is the person at the front desk of a hotel called?
The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called
front desk clerks
.
What skills do you need for front of house?
- Multi-tasking skills.
- Ability to work in a fast-paced environment.
- Good communication skills.
- Experience in handling money.
- Complaint handling.
What is the most important skill that is required of a receptionist?
Naturally, a receptionist should have excellent
verbal communication skills
. Active listening and great customer service skills also are a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly.
What are the perks of working at a hotel?
- Discounted or free meals. Some hotels and hotel chains offer free or discounted meals. …
- Reduced travel prices. A hotel position may also come with travel discounts. …
- Reduced room rates. …
- Location flexibility. …
- Greater networking opportunities. …
- Tips and bonuses. …
- More customer interactions. …
- Employee events.
Is it hard to be a receptionist?
Is being a receptionist a stressful job? Receptionists may work in
fast-paced work environments
or have a high level of administrative responsibility. They may feel stress from having to manage high call volume and administrative requests from staff.
Can you work at a hotel at 15?
Teens may work as desk clerks
in hotels. However, this position is usually open to older teens who are at least 18 years of age. Front desk clerks are responsible for greeting and serving the needs of arriving and departing guests. … Because hotels are open 24 hours, shifts may vary in the position.
How much does Hilton Hotel Pay front desk?
How much does a Front Desk Agent at Hilton make? The typical Hilton Front Desk Agent salary is
$13 per hour
. Front Desk Agent salaries at Hilton can range from $9 – $39 per hour.
Do hotels pay well?
Hotels employ a wide variety of workers, and salaries range from
well below the US median wage to very high paying
. … The median annual wage for an employee in the traveler accommodation industry was just $28,320, below the overall median wage of $41,950, in 2020 (the most recent data).
How much does the Hyatt pay front desk?
How much does a Front Desk Agent make at Hyatt in the United States? Average Hyatt Front Desk Agent hourly pay in the United States is
approximately $13.21
, which is 6% above the national average.
