- Understand why people leave your organization.
- Increase managers’ accountability for employee retention.
- Collect actionable data for increasing retention and organizational effectiveness.
- Identify and monitor any illegal or unethical practices.
- Promote goodwill in the workforce.
What is the value of an exit interview?
The purpose of an exit interview is
to assess the overall employee experience within your organization and identify opportunities to improve retention and engagement
. Having a clear set of standards in place when conducting exit interviews can also play an essential role in risk management.
How do you summarize an exit interview result?
Explain the purpose of the exit interview to the leaving employee right at the beginning of the interview. State clearly that you conduct these interviews in order to make positive changes and improve your company culture.
Ask for their help and highlight how much you
‘d value their honesty and constructive feedback.
What do you do with exit survey results?
- Start with the results. Before forming an action plan, really dig into what the exit survey results are telling you. …
- Examine aggregate trends. …
- Set next steps. …
- Encourage the manager to utilize 1-on-1s and feedback to further the conversation with their team.
How do you evaluate exit interviews?
- Understand why people leave your organization.
- Increase managers’ accountability for employee retention.
- Collect actionable data for increasing retention and organizational effectiveness.
- Identify and monitor any illegal or unethical practices.
- Promote goodwill in the workforce.
What should you not say in an exit interview?
- “This place is ‘going downhill/a sinking ship/lost without me” …
- “So-and-so was mean to me/did something bad/hates it here, too” …
- “SHOW ME THE MONEY!” …
- @%! …
- “Never, ever again.” …
- “You could have made me stay, you know. …
- “Nobody likes working here.”
What are 5 typical questions asked during an exit interview?
- Why did you begin looking for a new job? …
- What ultimately led you to accept the new position? …
- Did you feel that you were equipped to do your job well? …
- How would you describe the culture of our company? …
- Can you provide more information, such as specific examples?
How accurate are exit interviews?
Research suggests that exit interview participation rates are
between 30 and 35 percent for paper interviews
, and this number increases for online interviews. … You may only hear from those who shout the loudest, which means the statistical reliability of exit interviews is further questionable.
What does HR do with exit interviews?
No matter how short or lengthy your interview was, HR reviews each and every piece of information you shared. According to King, HR teams at many organizations take the data and redact any identifying information like names or dates. Then, they do
an analysis on a quarterly or annual basis looking for trends
.
Should exit interviews be confidential?
Everything discussed during exit interviews must be kept confidential
. HR should assure exiting employees that interview records are confidential. HR should tell employees how they’ll present results to management (e.g. in aggregate form or anonymous feedback.)
Who should see exit interviews?
3. Keep the interview consistent, objective, and simple. Exit interviews should be conducted by
a member of the People Operations Team or another HR leader
. If these roles don’t exist in your organization, try using a manager/director from another department.
Do you get an exit interview if fired?
Exit interviews are not mandatory
. Therefore, if you fire an employee and she leaves immediately without giving you a chance to advise her of her rights, you must still fulfill your obligations. In this case, mail all pertinent information including the final paycheck to her last known address.
What should I ask HR during exit interview?
- Why are you leaving the company?
- Where do you think the company could improve?
- What was your relationship with your manager like?
- Did the company help you accomplish your professional development and career goals?
- How did this position align with your expectations?
What should you not say to HR?
- Leaving While on Leave.
- Lying to Get Leave Extensions.
- Lying About Your Qualifications.
- Changes in Your Partner’s Career.
- Moonlighting.
- Lawsuits You’ve Filed Against Employers.
- Health Issues.
- Personal Life Issues.
Can exit interview be used against you?
Exit interviews are not legally required
, but they can help put companies on notice of potential lawsuits. For example, at exit interviews, employees may be asked to sign a confidentiality agreement regarding trade secrets and employer data.
How honest should you really be in an exit interview?
An employer is also documenting what is said, so it is important to carefully consider what you want in your file and be as constructive with criticism as possible, she adds. “
You can be as honest as you care to be, but you have to be professional
,” Ms. Oates says.
