Front office department plays an important role in image building of a hotel. The reception desk includes
front office cashier, information, and registration section
. The other section of the front office is telephone operator, reservation and business centre. Every section of the front office has their own functions.
What are the 5 areas of front office department?
Traditional Front Office functions include
reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account
, and creation of guest history records.
What are front area of front office?
Front office area is commonly termed as ‘Reception’, as it is
the place where the guests are received when they arrive at the hotel
. It is the first point of interaction between the hotel and the guests.
What is the importance of front office department and its sections?
Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. It is the first and the last department where a guest interacts. The Front Office Department is
responsible for creating first hand impressions regarding the level of services and facilities provided
.
What are the front office operations?
The front office
represents the customer-facing division of a firm
. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm’s front office operations. The functions of the front office generally generate the majority of revenue for a firm.
What are the 8 sections in the front office department?
- DESINGED BY, SUNIL KUMAR FRONT OFFICE DEPARTMENT SALE OF HOTEL ROOMS. …
- SECTIONS OF FRONT OFFICE DEPARTMENT IN HOTELS.
- SECTIONS OF FRONT OFFICE Reservation , Reception, Registration, Bell desk, Concierge (information desk).
What is the highest position in front office?
Front Office Manager / Director Of Rooms
: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.
What is the purpose of front office?
General offices
The function of front office is
to directly get in touch with customers
, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out.
What are the qualities of front office staff?
- Friendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a fake smile. …
- Strong Attention to Detail. The front desk takes a certain amount of care. …
- Ability to Multitask. …
- Discretion. …
- Team Player.
What are the basic activities of front office?
- Creating guest database.
- Handling guest accounts.
- Coordinating guest service.
- Trying to sell a service.
- Ensuring guest satisfaction.
- Handling in-house communication through PBX.
What are the main areas of front office?
- Reception/Registration Section.
- Information.
- Cashier.
- Reservation.
- Telephone Section.
- Lobby.
- Bell Desk.
- Business Center.
What is housekeeping and front office?
As guest check out, the
front office notifies housekeeping
. Housekeeping ensures that these rooms are given top priority in servicing, so that clean rooms are available for sale. To ensure efficient rooming of guests, both housekeeping and front office must inform each other of changes in a room’s status.
What is front office technology?
Front desk technologies include the various
technologies used by front desk employees to serve customers
. This technology, generally utilized by employees at the front desk, cashiers, housekeeping, and reservation departments, is essential in managing guest service experiences.
What is front office Investmentbanking?
Simply put, front office staff are
the people who directly generate revenue for the company
. The front office largely consists of client-facing roles. So in a finance company or investment bank, front office departments might consist of sales and trading, investment banking, wealth management, and private equity.
What is front office course?
Front office operation and administration single subject (ICM) Course overview. The aim of this course is to
introduce the trainees to the systems and procedures required for Front Office Operations
. It emphasizes the importance of high standards in personal qualities and the provision of customer service.
Who is the head of the front office?
In a large hotel, the department is headed by the
Front Office Director
who is assisted by the respective Reservation Manager, Front desk Manager and the Revenue Manager.
