How Do You Go Above And Beyond Customer Service? - Fixanswer

Example of a Time You Went Above and Beyond in Retail/Customer Service: …

I asked the customer who I had been previously helping if they could please wait for one minute, and then immediately went to the area of the accident and positioned myself to make sure that no customers would unknowingly walk through it.

How do you show you going above and beyond?

Put Feedback Into Action. One of the most impressive things you can do in your job is to strive to continually improve. …
Anticipate Needs. …
Bring Your Ideas to the Table. …
Go Out of Your Way.

How do you answer a time you went above and beyond?

First, describe the situation you were in.
Then, explain the task at hand, or the challenge you had to overcome.
Next, explain the action or plan you chose and why.

What are some ways you can go above and beyond to help make the clients experience special?

Send a Handwritten Note. Who doesn’t love a little snail mail?! …
Meet for Coffee. The back-and-forth of emailing can start to feel seriously impersonal after a while! …
Follow Up Fast. Work life gets busy and emails begin to pile up. …
Ask For Feedback. …
Check In.

What’s another word for going above and beyond?

exceed expectations exceed requirements	go beyond expectations surpass expectations	go above and beyond the call of duty go the extra mile	outperform overperform	transcend overdeliver

What is considered above and beyond customer service?

Thinking about the customer’s wants and empathising with them. Listening to and understanding the customer’s needs.

Being empowered to go above

and beyond the customer’s expectations.

What attracted you to our company?

They include

employee satisfaction

– what the company can do for your career progression- how the company allows you to pursue your goals- and any opportunities the company provides for a work-life balance.

What motivates you to go above and beyond at work?

Employees want to feel their work is meaningful

and their skills are being used to the fullest. They also want to receive feedback, recognition for performance and opportunities for professional development. Giving employees regular, ongoing feedback and recognition will help them feel satisfied with their work.

Why you shouldn’t go above and beyond at work?

A potential adverse side effect of going above and beyond is that you

raise the expectations for what should be done in your current role without ever being rewarded

or compensated accordingly for doing those extra responsibilities!

How do you exceed customer expectations?

Be a good listener. …
Identify and anticipate needs. …
Make customers feel important and appreciated. …
Be clear. …
Understand the power of “Yes” …
Say you’re sorry. …
Go above and beyond the basics. …
Get regular feedback from your customers.

How do you handle difficult customers?

Keep your communication professional.
Remain calm and collected.
Speak softly.
Practice active listening.
Give them time to talk.
Understand the customer’s point of view.
Assess their needs.
Seek a solution.

How do you go above and beyond in hospitality?

Be Sincere.
Strive for Consistency.
Turn Your Team into Super Problem Solvers.
Keep Your Staff on Their Toes.

What is another word for to go beyond?

Some common synonyms of exceed are excel, outdo, outstrip, surpass, and transcend. While all these words mean “to go or be beyond a stated or implied limit, measure, or degree,” exceed implies going beyond a limit set by authority or established by custom or by prior achievement.

How would you describe going above and beyond?

To go above and beyond is

to give extra effort

, especially in a way that exceeds expectations, as in John always goes above and beyond to make my birthday special. It’s commonly used as part of the phrase above and beyond the call of duty, meaning more than is required of one.

What’s another way to say goes beyond?

surpass outdo	outrun overtake	overshoot overhaul	overdo rise above	exceed top