Which of the following is a good strategy for effectively handling demanding customers?
Be professional and respect the customer
.
Which of the following is a suggested strategy for preventing dissatisfaction and promoting problem?
T/F:
Always sympathizing with the customer just to make them feel better
is a suggested strategy for preventing dissatisfaction and promoting problem solving.
Which of the following is a good strategy for effectively handling demanding customers?
Be professional and respect the customer
.
When interacting with an indecisive customer Which of the following is a viable course of action for the service provider quizlet?
When interacting with an indecisive customer, which of the following is a viable course of action for the service provider?
Listen actively and focus on nonverbal messages.
Which of the following best defines diversity management?
Diversity management refers to organizational actions that
aim to promote greater inclusion of employees from different backgrounds into an organization’s structure
. Depending on a company’s goals and the industry through specific policies and programs. Bureaucracy essentially means to rule by the office..
Which of the following is an easy way to show respect to customers?
- Listening to them.
- Going above and beyond to solve their problem.
- Being friendly and professional.
- Giving them as much time as they need.
- Calling them by name.
- Finding ways to save them time and money.
- Proactively giving information they need but didn’t ask for.
What is a difficult customer?
Often, the difficult customer is
someone who has simply taken an annoying habit to an extreme
. For example, Richard F. Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner.
What’s the most important characteristic of a good customer support interaction?
Empathy
is often hailed as a crucial trait in customer service. It’s easy to see why: it’s the ability to put yourself in the other person’s shoes.
What are customer service strategies?
A customer service strategy is
a thorough plan to handle customer interactions
. It lets you provide a consistent customer experience throughout the customer journey. … Loyal customers buy more often, spend more, and refer their friends and family to you. They leave positive customer reviews.
What are the strategies to improve customer service?
- Practice Active Listening. …
- Learn to Empathise With Your Customers. …
- Use Positive Language. …
- Improve Your Technical Skills. …
- Know Your Products and Services. …
- Look For Common Ground. …
- Communicate Clearly. …
- Measure and Analyse Customer Feedback.
What are some strategies for refocusing a talkative customer?
What are some strategies for refocusing a talkative customer?
Remain warm and cordial, ask specific open-ended questions, use closed-end questions to control, and manage your conversation.
Which of the following is the final step in the problem solving process quizlet?
Evaluating the solution
is the last step of the problem solving process.
What is the first phase in the service recovery process?
There are five logical steps in the service recovery process:
Anticipating customer needs
.
Acknowledging their feelings
.
Apologizing and owning the responsibility
.
What are the three key components of diversity management?
- Diversity. …
- Inclusion. …
- The Challenge. …
- First, Ask. …
- Then, Listen and Respond. …
- The 3 Requirements. …
- Employees are treated with respect. …
- Employees are valued for their strengths.
Which of the following is an easy way to show respect to customers quizlet?
Which of the following is an easy way to show respect to customers?
Stop talking when the customer begins to speak
. Tom, a customer care executive, receives an order of 25 personal computers from a customer who wants the goods to be delivered to him in two days.
What are the goals of diversity management?
The goal of diversity management is to
enable all employees to reach their full potential in pursuit of the organiza- tion’s mission
. … Diversity management means creating a workplace where differences in heritage, background, style, tradition and views are valued, respected and used to increase organizational capacity.
