If you return the item used, damaged, missing parts, or damaged during return shipping because it wasn’t packaged correctly,
sellers may deduct from your refund to cover the loss in the item’s value
. For more information, see our Condition of returned items policy.
How long does a customer have to return a faulty item?
Under the Consumer Rights Act, you have the right to return something within
30 days
and get all of your money back if it’s faulty, not as described, or unfit for purpose.
How do I get my money back from a defective product?
First,
reach out to the company that sold the product or service to you
. Explain the issue. Maybe the product you received was defective or you didn’t receive what you ordered. Ask the company if it will reverse the charge.
What happens when you return a damaged item?
Many retailers will offer you a full refund
if you’ve purchased a faulty item. If it’s broken or doesn’t work, you’re well within your rights to request your money back (as long as you’re not responsible for the breakage, of course!).
What are my rights if I receive damaged goods?
In this instance, consumer rights law states that
you should receive a repair, replacement, or a refund for the order
. The seller may request that you return damaged or faulty goods. In this instance, the cost of postage should not be your responsibility.
Can eBay force you to give a refund?
eBay Money Back Guarantee covers most transactions on eBay. It means
buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing
.
What if buyer returned different item eBay?
Condition of returns policy overview
Items that are returned after inspection through eBay Authenticity Guarantee will be sent back to the buyer, and
a refund will not be issued
, if the item is returned in a different condition from which it was received.
Are eBay sellers responsible for shipping damage?
Especially if the seller doesn’t pack it properly and it’s damaged in shipping, it’s his problem.
It’s the seller’s responsibility to get it to you safely
. You don’t have to file any claims with the carrier; it’s the seller’s responsibility and if he won’t take care of it, eBay will make him so long as you ask.
How long does a company have to repair faulty goods?
Under the Consumer Rights Act, your consumer rights may allow you to get faulty goods repaired or replaced for free
up to six years after purchase
, although the longer you have had the goods the progressively more difficult it will be to show the defect arose as a result of the state of the goods at time of purchase.
Can I return a faulty item after 6 months?
You must repair or replace an item if a customer returns it within 6 months – unless you can prove it was not faulty when they bought it
. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months.
Can a company refuse a refund?
From 1 October 2015, under the Consumer Rights Act
you have the right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund
. But this right is limited to 30 days from the date you purchased the product.
Do I have to pay to return a faulty item?
The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However,
you are not expected to pay for postage when returning faulty products
(as explained above).
What do I do if a company won’t refund me?
If you can’t get the support you need from the retailer in the form of a refund, repair or replacement, you can
file a complaint with the company
. If that still doesn’t help, you can contact the Consumer Ombudsman. They’ll aim to help resolve your dispute within 10 working days.
What can consumers do if they have problems with a product or service they purchase?
- reject the goods and obtain a full refund or replacement, or.
- keep the goods and seek compensation for the reduction in value of the goods.
Can I refuse delivery of damaged goods?
Carriers have a legal right to mitigate the value of their claim. This can be done by allowing them to re-deliver, salvage, or return the goods, but
if you do not give them that opportunity to recoup or mitigate loss, they may have legal grounds to deny your claim
.
Can I refuse a damaged shipment?
To accept or refuse the freight
If the freight is damaged enough that you’ll want to file a claim,
do not accept the freight
. Refuse the freight. The carrier will take it back to the terminal, and then you’ll need to contact your broker to ship it back free astray.
Who is responsible for damaged package?
The carrier
is liable for the loss of or damage to any goods up to an amount specified in the contract. The carrier is liable for the loss of or damage to goods in accordance with a specific term of the contract.
What are the 8 basic rights of the consumers?
The eight consumer rights are:
The right to satisfaction of basic needs
– to have access to basic, essential goods and services such as adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.
Can I return something on eBay if it says no returns?
Even if you specify “no returns accepted,” under the eBay Money Back Guarantee,
the buyer can still return an item if it doesn’t match the listing description
.
Can you get scammed eBay?
You don’t always get what you pay for.
Perhaps the largest scam on eBay is the scam of shipping a falsely advertised item
. Examples include fake, counterfeit, broken, or damaged items. “As with most things, if it’s too good to be true, it probably is.
Does a private seller on eBay have to accept returns?
All sellers on eBay, business and private, have to state a returns policy (
private sellers can state that they don’t accept returns
, but they’re still subject to eBay’s Money Back Guarantee). Business sellers have to make customers aware of their right to cancel and give buyers a minimum of 14 days to request a return.
What happens if an eBay item is damaged in the post?
If your item arrives damaged, doesn’t match the listing description, or is the wrong item,
you can return it for a refund
. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return.
Who pays for return shipping on eBay?
Who pays for return shipping?
The seller
pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.
What if eBay item is damaged?
eBay’s Money Back Guarantee ensures you will be refunded if you return an item that didn’t match its description, or arrived defective or damaged
. You’ll likely have to request a return within 30 days of receiving the item — or longer if the seller has an extended return window.
