You can contact us, reach out via the My Fios app, chat with us by clicking the blue Chat With Us tab at the bottom corner of this page to report a downed or low hanging line. Additionally, you can report a downed line online via the Verizon Troubleshooter. Non-customers call 1.800.Verizon (1.800.837.4966).
How do I file a claim on my Verizon phone?
- File a claim on Asurion's website.
- Call Asurion at (888) 881-2622.
- File a claim through the My Verizon app: Tap the Menu icon in the top left corner. Tap Devices. Scroll to the device that is lost, stolen or damaged and tap Manage device. Tap Lost, stolen, or damaged device? Start a claim.
Can you trade in a phone with a cracked screen Verizon?
Can I trade in a device that is damaged or not working?
Verizon won't accept devices that are damaged or not working
, although you should always first check with a Verizon store sales associate for an evaluation. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order.
Can you upgrade a broken phone Verizon?
From there, users can get an additional $700 in monthly credits or $800 for qualified Android phones. If current Verizon customers simply want to stick with their plan and upgrade their devices,
the carrier says they can trade-in a broken handset for up to $440 in savings.
How do I replace my Verizon phone?
To get started, go to vzw.com and sign in to your My Verizon account. Once signed in, select Devices from the top navigation then click Activate or switch device. Next, scroll down and click on Swap numbers. Select the two devices that you want to switch, click Next to continue.
How do I report a faulty landline phone?
Opt to
call the customer service line on your phone bill using an online calling service or another person's phone
in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
What do you do when your landline doesn't work?
Make sure the phone cord is plugged into the correct port on your phone or device
. Unplug the phone or device from the wall jack. Plug your phone or device into another wall jack that you know is working. If the dial tone returns it means the previous wall jack is damaged or defective.
Why does my landline has no dial tone?
If you have no dial tone on your corded phone,
make sure it is plugged securely into the wall phone jack
. If you have no dial tone on your cordless phone, check the battery and charge it if it's low. Make sure your cordless phone's base unit is plugged into a working electrical outlet.
How do I file a claim with Verizon protect home?
How do I file a claim with Verizon Home Device Protect for a product that's malfunctioning? You can file a claim
on Asurion's website or by calling Asurion at (844) 769-1991
. You can file a claim 24 hours a day, seven 7 days a week.
What is the Asurion deductible?
All deductibles are nonrefundable, and per approved claim
. $69 deductible tier does not apply to any device models at this time but may be used in the future. Apple, Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
Does Asurion give you a new phone?
The wording in Asurion agreement allows them to replace your phone with a like device if they have one
, which is always their first choice. You sent in a 3.5 year old used device, and that's what you got back. It's a legit replacement if it works.
What does Verizon do with old phones?
Verizon has a program that allows you to
trade-in phones, tablets and other devices for gift certificates or vouchers that can be used to buy new products or pay bills
. The value of your old device is instantly assessed online and, once the device is received, you usually get the gift certificate within 2-3 weeks.
What is considered a new line at Verizon?
A new line requires a new line of service added to the account aka
a new phone number
to qualify for the promotion.
Can I still trade my phone in if its cracked?
Can you trade in an iPhone with a cracked screen?
Yes, if the phone screen has physical LCD damage like chips, cracks, scratches, or dents you can sell for a good amount
.
Can I trade in a phone Im still paying off Verizon?
No, you cannot trade in a phone that you have not completed payments
. You would have to pay off the $339 and then trade in and get up to $300 (it may be less). You will get an account credit at a later time, but not at the time you are getting the new device.
Why does Verizon want my old phone?
Verizon wants you to have the shiny new device you desire (at a discount) as well as help you rid your drawers of unwanted old devices (to make some extra cash)
. That's where the Verizon trade-in program comes in.
How do I activate my replacement asurion Verizon phone?
- Power off your original phone (If applicable) and charge your replacement device. …
- Power on your replacement phone. …
- Listen for the prompts. …
- Follow the prompts to enter your wireless number, last four digits of your Social Security number, account password and/or location code.
Does it cost to change your number Verizon?
There's
no charge to change your mobile number in the My Verizon app or online in My Verizon. There is a $15 fee if you call customer service to change your number
.
Will Verizon trade in a water damaged phone?
For the first time ever, for new and existing customers:
trade in your cracked or water damaged phone
and get up to $1,000 off our best 5G phones with a port-in and select Unlimited plans – and that's #NoJoke.
Who is responsible for fixing my phone line?
Fixing the fault
Your contract is with
your provider
, so they are responsible for ensuring faults are fixed and for keeping you up to date on progress.
Why is my landline crackling?
If you hear crackling, buzzing, pops, low hum or hissing – even when no one is talking – you are probably experiencing
static interference
. Static interference is usually caused by electrical interference due to a problem in the phone wiring. It can also be the result of interference from other electronic devices.
How do I check if my phone line is active?
In some situations, you might need to check if there is an active phone line at the property especially when you just moved in. An easy way to check if your phone line is active is by
plugging a phone into your wall socket. If you hear a dial tone this means you have an active phone line
.
Why is my landline busy?
A busy signal can occur when:
The called person is talking with another caller on the phone
. The called person is calling out. Someone else called the number or is calling the number simultaneously.
