REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents. If your item has a manufacturing defect in its materials or workmanship,
you can return it at any time
. See our limited warranty.
Does REI still have lifetime warranty?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members
— to get a refund or exchange, items must now be presented within one year of their initial purchase.
Can you return items that you damaged?
Many retailers will offer you a full refund if you’ve purchased a faulty item
. If it’s broken or doesn’t work, you’re well within your rights to request your money back (as long as you’re not responsible for the breakage, of course!).
Does REI do free returns?
If you are not completely satisfied with an item you purchased from REI,
they will gladly allow you to return it for a full refund or exchange it
. REI takes pride in making everything as convenient as possible for their customers.
Does REI sell returned?
All sales are final on REI Store Garage Sale purchases. (This does not include REI Outlet items which are covered by our 100% Satisfaction Guarantee.)
If your item has a manufacturing defect in materials or workmanship, you can return it at any time
.
Can you return something to REI after a year?
Customers will be allowed to take back store items for one year after purchase
. The deadline for returning outlet merchandise bought on REI.com will be 30 days.
What is the difference between REI and REI Co op?
REI Co-Op is REI’s own brand of outdoor gear
. Its history dates back to 1938, so the company has more than eight decades of field-testing under its belt.
Can you return REI items to any REI?
Whether you ordered goods via the REI online store, purchased them in a local shop, or got them as a gift, you can return them by:
Taking the items to the nearest REI store
.
What are my rights if I receive damaged goods?
In this instance, consumer rights law states that
you should receive a repair, replacement, or a refund for the order
. The seller may request that you return damaged or faulty goods. In this instance, the cost of postage should not be your responsibility.
What do I do if my item arrives damaged?
- Initiate a full refund without requiring the product to be returned.
- Offer a partial refund (depending on the severity of the damage) without requiring the product to be returned.
- Send a replacement item with or without requiring the return of the original.
What do I do if I get damaged goods?
- Contact the retailer with evidence of damage.
- Returning a damaged item promptly.
- Confirm payment for returns.
- Get your money back for missed timed deliveries.
How long do I have to return to REI?
This means that for most products in the REI range, you have
one year
to return them. If you return them, then you will be able to enjoy a complete refund or exchange. If you have purchased used equipment from REI, then you will only have 30-days from the date of purchase to return for a complete refund or exchange.
Does REI have a guarantee?
The guarantee aimed to assure customers that if a product failed to meet their expectations, they could return it to REI for a refund rather than have to file a warranty claim with the manufacturer.
What does REI do with returned items?
If you’re not satisfied with your REI purchase,
you can return it for a replacement or refund within one year of purchase, except for outdoor electronics, which must be returned within 90 days of purchase
.” And unless the item you bring back is trashed, it can be resold on the company’s used gear site for about a third …
Does REI charge return shipping?
If I understand REI’s return policy correctly
a shipping charge will be subtracted from the return amount even if the item was damaged during shipping
.
What does REI stand for?
Recreational Equipment, Inc.
Is REI a true cooperative?
The answer to all these questions may have something to do with the company’s business structure:
REI is a retail cooperative
, meaning it’s owned by its members.
Is REI a good company?
In 2016, Glassdoor listed REI as one of their 50 best places to work
, and ranked REI #2 among the top companies for employee benefits and perks. In 2016, we ranked among Fortune’s 100 Best Workplaces for Millennials and 100 Best Workplaces for Women.
Is REI Co-op sustainable?
REI’s environment rating is ‘
not good enough
‘. It uses some eco-friendly materials including recycled materials. There is no evidence it reduces its carbon and other greenhouse gas emissions in its supply chain.
