To submit a refund request, please fill out this form and our Customer Service team will reach out to you within two business days. Note:
All refunds (if eligible) can only be processed within 30 days of the original charge
.
What if Divvy rack is full?
Simply go to the kiosk at the full station, dip your Divvy key (for Annual Members) or re-swipe your credit or debit card (24-Hour Pass holders), and select “Station Full?” to add the free time to your trip.
What happens if you don't return Divvy bike?
Customers who don't return the bike within 24 hours
face a possible $1,200 lost bike fee
. Overtime fees are charged to the credit or debit cards of Divvy customers for trips lasting longer than 30 minutes. Both 24-hour pass customers and annual members are allowed an unlimited number of trips of 30 minutes or less.
Do Divvy bikes get stolen?
Please know that
bikes missing for longer than 24 hours can result in a $1,200 fee (plus tax) charged to the account holder that took out the bike
. If the bike remains missing, our team will reach out with next steps.
How do you get rid of Divvy bikes?
With a bike key
To unlock a bike with a key, insert your bike key into the slot on the dock next to an available bike. When the light on the dock turns green, the bike is unlocked.
Pull the bike out of the dock by the handlebars or lift the bike by the seat to release it
.
Can you leave a Divvy anywhere?
The sleek black bikes can go up to 15 mph and are designed to give the rider a boost as they pedal, which means you can go longer distances and up hills without breaking a sweat.
They can also be parked pretty much anywhere since they can be docked at both special and regular Divvy stations
.
Are Divvy bikes tracked?
Divvy doesn't utilize GPS technology to track the bikes down
and release the last rider from the costs.
Why did I get charged $50 from Divvy?
It's possible that while riding, you went beyond the time that's included in your pass type
. We have these time limits in order to keep the bikes in circulation and available for other riders.
How long does Divvy hold the $25?
The fee for a lost or stolen bike is $1,200. There is a $25 security hold for Single Trips purchased at any Bluebikes kiosk. The hold will be released within
7 business days
.
How do I dispute a Divvy charge?
- From the transactions page, select the transaction you'd like to dispute.
- From the transaction details window, select the ellipses in the corner and click on ‘Dispute transaction'.
- Choose which dispute type you're reporting.
How long can you ride a Divvy?
Divvy for Everyone members have a ride time of
up to 45 minutes
. You can keep a bike out for longer, but usage fees apply.
How do you lock a Divvy?
- Select Transactions from the left menu.
- Click on the transaction you'd like to edit.
- In the Transaction Details window, click on the three dots in the top right. Click Lock custom fields.
- Click Lock custom fields.
How many Divvy bikes are stolen?
An inventory this spring revealed that
401 of the Divvy system's 6,200 bikes were missing
, according to CDOT records provided to CWBChicago. And more than 300 stolen bikes have been returned to the company by police who found adults riding them throughout the city.
What is a Divvy ebike?
With speeds up to 20 MPH, these
custom pedal-assist ebikes
give you the power to tackle bridges, shave time off your commute, and experience more neighborhoods in less time. Just start pedaling and the power kicks in.
How do I contact Divvy?
- Help Center: help.getdivvy.com.
- Phone Support: (855) 229-3111.
- E-mail:
[email protected]
How do Divvy bikes charge?
For $15, our Day Pass gives you an unlimited number of 3-hour rides over a 24-hour period. If you keep a bike out for longer than 3 hours at a time, you'll be charged
$0.15 for each additional 30 minutes on a classic bike and $0.20 on ebikes
.
Why does Divvy say please try a different bike?
Something is wrong with the dock
→ occasionally, the technology on the dock may fail; please try a different dock. You may have an open rental → you can't take out a new bike until you have ended your last ride.
Why is Divvy not working?
Verify that you are logging in to Divvy from app.divvy.co
. Try using Chrome as your default browser and clearing your browser cookies and cache. Verify that your device date/time matches between the web and mobile. If they do not match, make sure settings are set to automatically update date/time and try again.
How do you lock a Divvy ebike?
- We encourage you to return your ebike to an e-station. …
- To lock your ebike, remove the cable lock from the holder and wrap the cable around the bike rack. …
- Always park your bike responsibly.
How do you dock a bike?
- Tap on a station to see the exact number of bikes and docks available.
- Line up the triangle located at the front of the bike with the dock and insert your bike gently but firmly- don't slam it!
- Wait until the light on the dock turns green to make sure it's locked.
Can Lyft bikes be left anywhere?
Every rider should know where to find a bike, and that
they can always park it wherever
. Our ebikes give you two locking options: Dock at any Bay Wheels station. The same way you would dock a classic bike.
Can you lock Divvy bikes?
Ebike parking is free at Divvy stations and e-stations. You may also lock to a public bike rack, signpost, light pole, or retired parking meter within the service area for $2 or for free depending on which zone you are parking inside the Divvy network.
Are Divvy bikes safe?
There have been 37 reported Divvy crashes in its history over 6.6 million trips. That comes out to 560 crashes per 100 million trips. That number comports with bike-share data from New York—
in 2014, there had been 40 injuries requiring medical attention over 10.3 million trips, or 388 injuries per 100 million trips.
Why does divvy charge $25?
A $25 dollar fee may be assessed for
improper parking
(such as locking to trees or blocking wheelchair ramps.)
