To find your Case or Repair ID for support, service or repairs,
sign in to My Support with the same Apple ID that you used to start your support, service or repair, then look under the Recent Activity section
.
How do I check my Apple appointment?
You'll now find details of your appointment
in the Apple Store app
. Tap ‘My Reservations' to change or cancel the appointment. When you get to the Apple Store at the time of your appointment, you can use the Apple Store app on your iPhone to check in and let the staff know you've arrived.
How long does it take for iPhone to be repaired?
iPhone screen repairs take
30 minutes or less
to complete.
How do I find my repair ID?
Your repair ID can be found
in the repair confirmation email that Apple sent to you
. This My Support page also includes your repair ID under the Recent Activity section. You can also easily find your product's serial number on the original product receipt or invoice.
How do I get a case number for Apple support?
If you
go to getsupport.apple.com and select “See your cases and repairs”, you should be able to enter your case ID there
and there may be the option to contact Apple Support. If you have an email with your case ID, you may be able to contact Apple Support by selecting the link under the case ID. Hello!
How can I get my Apple product fixed?
- Send your product to Apple. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Centre – all on your schedule and without an appointment. …
- Find an Apple Authorised Service Provider. …
- Visit a Genius at an Apple Store.
What is a replacement product from Apple?
Refurbished devices bought from Apple have a standard one year warranty and are eligible for extended warranty. A replacement unit is just that –
a service unit used to replace a device
.
How do I claim for Apple care?
Online (requires you to verify your serial number and run a remote diagnostic) At an Apple Store (inspection of iPhone and proof of purchase are required) By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)
Can Apple tell if you dropped your phone?
Unless there's some visible damage or malfunction there's no way to tell
and probably even if you took it to Apple they couldn't tell any more than you can. The most delicate part is probably the glass back and front.
Does Apple replace phones for free?
If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there's no charge
. This does not include accidental damage, which requires a fee. If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection.
How long does an Apple repair take?
The Apple Store and many of our Apple Authorised Service Providers offer
same-day service
for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to ship it for you, it will be ready for pick-up in approximately 10 days.
Can I get AppleCare after damage?
Apple Care is available to purchase within 60 days of the iphone purchase. Apple Care cannot be purchased after the fact.
Once the device has been damaged, it is no longer eligible for Apple care
.
What is the email of Apple support?
Apple has no published email address for Customer Service
. Apple handles most issue, technical and customer service, only via telephone or in-person at an Apple Store. As Miriam suggested, you can call Customer Relations if you have an issue that you can't resolve in another way. Regards.
How long do Apple products last?
The average lifespan of an Apple device is
four years and three months
. — Asymco, 2018. Two out of every three devices ever sold by Apple are still in use.
How long will Apple support products?
Current versions of iOS now stretch support for
up to five years
, which is much longer than what you can expect from any premium Android phone. It seems that Apple wants to keep the momentum going with its next iOS update and that means your old iPhone from five years ago could continue to live for another year.
How long do Apple devices last?
In answer to the question, “How does Apple conduct its Product Greenhouse Gas Life Cycle Assessment?,” Apple notes that after years of study it assumes the lifespan of a OS X or tvOS device (i.e. an iMac, MacBook or Apple TV) is roughly four years, while an iOS or watchOS device (an iPhone, iPad or Apple Watch) is …
Is my replacement iPhone refurbished?
If the model number of the iPhone starts with the letter ‘M,' then it is a NEW iPhone.
If on the other hand, the model number starts with letter ‘F,' it's a carrier-refurbished model
and when it starts with the letter ‘N,' it indicates that it is an Apple Replacement device.
What does N mean in iPhone model number?
N –
Replacement device
, meaning the originally bought device was replaced by this model likely due to a service request. You can see, above, what the designation of the letter N means in the Model number. This does not mean that the iPhone is not new. It is new or refurbished, however it is a replacement unit.
Are replacement iPhones new?
If you take a damaged iPhone to an Apple store within 14 days of purchase, Apple will give you a brand new phone
. If your iPhone is older and you have AppleCare+, your device will be replaced from an apple store called a “service replacement device,” which is refurbished but good as new.
