The Fitbit Alta has a life expectancy of
1–2 years
. If this is the case, don’t lie to consumers, and put that on the box. This is basically planned obsolescence.
How do I fix my Fitbit?
- Clean the connections. …
- Try a different outlet or charger. …
- Replace the cable. …
- Move closer to your phone. …
- Check the Bluetooth connection. …
- Disconnect other Bluetooth devices. …
- Close the Fitbit app. …
- Check for Fitbit updates.
Can Best Buy fix my Fitbit?
yes there is a 1 year manufacturer warranty
. Just call customer service and let them know when you bought it and they will either just replace it or ask you to send it to be fixed. They have always just sent me a replacement and I send my broken one back to them. Hope this helps.
Who do I contact if my Fitbit is not working?
Please contact Fitbit at
(877) 623-4997
or visit fitbit.com/support for troubleshooting assistance. You can refer to the Fitbit Returns & Warranty Policy for more information at fitbit.com/returns.
Is there a warranty on Fitbit?
Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the “New Product(s)”) shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and …
Why has my Fitbit stopped working?
You may need to
force quit the Fitbit app
. From your mobile device, head to Settings>Apps>See all apps>Fitbit>Force Stop. Try turning Bluetooth off and on again. From your mobile device, head to Settings>Bluetooth, then turn the Bluetooth toggle off then on.
Why won’t my Fitbit hold a charge?
If your Fitbit device does not hold a charge, Fitbit recommends (opens in new tab) the following:
Clean the charger contacts
. Try charging from a different USB port. Try charging from a computer USB port instead of a USB hub.
Do Fitbit batteries wear out?
Your Fitbit device’s battery is designed to last approximately 5 days
. Actual battery life will fluctuate depending on the amount of usage your device gets, and settings such as All-Day Sync.
Does Geek Squad Protection Plan cover accidental damage?
A: Geek Squad Protection is a Service Plan.
If you purchase a plan that includes Accidental Damage from Handling, accidental spills would be covered
. Complete submersion in water would not be completed.
Can a Fitbit strap be replaced?
It will only take you a minute to change your Fitbit Charge 2 band
, so you can change the look of your tracker as often as you’d like.
What is the warranty on Fitbit versa 2?
Fitbit’s
one-year limited warranty
Like Fitbit’s other trackers and smartwatches, the Versa 2 comes with a one-year limited warranty from Fitbit. This warranty covers manufacturer defects but does not cover accidents such as scratches, drops, or other damages caused by the wearer.
How do I fix my Fitbit that won’t turn on?
- Clean the Fitbit. …
- Fully charge the Fitbit. …
- Make sure the Fitbit charges correctly. …
- Restart the Fitbit. …
- Perform a factory reset of the Fitbit. …
- Contact Fitbit customer support.
How do I contact Fitbit warranty?
- Live Chat. Chat with us 24 hours a day.
- Call Us. (877) 623-4997. …
- Fitbit Community. Find answers right now.
- @FitbitSupport. Send us a direct message.
- Menstrual Health Tracking.
- BROKEN BAND? File a claim on your device’s in-warranty Fitbit band.
- Fitbit Premium. …
- Employee Wellness & Health Plan Members.
Why does my Fitbit keep restarting?
The reasons your Fitbit Sense or Versa is restarting may be due to
an incomplete download of something like Music or an incomplete firmware update
.
How do I contact Fitbit?
(877) 623-4997
Why won’t my Fitbit turn on or charge?
The USB port or outlet is faulty
. Try a different USB port or a UL-certified wall charger. The device isn’t connected securely to the charging cable, or you’re using a charging cable that came with a difference device or from another retailer.
How do you restart a dead Fitbit?
Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. Let go of the buttons
. If you still have issues with your device, turn it off and turn it back on.
Why is my Fitbit versa battery not lasting?
Some things that affect it include how often you use its apps; if you use certain clock faces (such as the ones from Fitbit Labs); and if you are constantly turning it on. To prevent this, just
try to use another kind of clock face and also make sure that the Fitbit Versa is not set to turn on automatically
.
How do you clean a Fitbit charger?
- Use a toothbrush with rubbing alcohol. Dry with a cloth or tissue before charging.
- Make sure not to scrape the contacts with anything metal, since metal can damage the plating and cause corrosion.
