Send your product to Apple
Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment
. This service is available for most Apple products.
How long does an Apple repair take?
The Apple Store and many of our Apple Authorised Service Providers offer
same-day service
for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to ship it for you, it will be ready for pick-up in approximately 10 days.
Does Apple Care give free replacement?
If you order Express Replacement Service through your AppleCare+ plan, there's no fee for the express delivery
. If your device has accidental damage, you'll need to pay the “All Other Damage fee” listed in the AppleCare+ for iPhone Terms, which is also listed here.
How do I secure my iPhone before repair?
To protect your data,
erase your iOS device
. Remove your iOS device from your Apple ID device list. Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place. If your iOS device doesn't use a SIM card, contact your wireless service provider to suspend service if necessary.
How long does a mail in Apple repair take?
Takes usually
less than 5 business days
from start to finish to get your replacement. Things happen, call AppleCare, give them your Repair ID number and see if they can tell you what the delay was for.
How do I send my Mac for repair?
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook,
contact us and we'll send you a box you can use to ship it to an Apple Repair Center
.
What should I do before sending Macbook for repair?
- Back up your iOS device. To protect your data, erase your iOS device.
- Remove your iOS device from your Apple ID device list.
- Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place.
When Apple sends a replacement product is it new?
Replacement iPhones are usually refurbished devices as well. P – it means your iPhone is a personalized device, which means that the device has a personalized engraving. If it's a warranty replacement, the model number will be N instead of M. However,
since it's done through Apple, it will be “like new”
.
What reasons Will Apple replace iPhone?
- General Damages and Issues. Under warranty, Apple will cover debris under the screen, camera foam misalignment, and a single hairline crack with no evidence that a drop or hit made that crack. …
- Water Damage. …
- Cosmetic Damage.
Are Apple replacement products new?
They always get a new battery installed
. The screen is almost always replaced. It will also get a new case if the previous is scratched or dinged in any way. An Apple refurbished device is always as close to new as it can get.
Can I add AppleCare later?
If you still need help buying an AppleCare plan, contact Apple Support.
In most countries and regions, you can buy AppleCare+ within 60 days of your device purchase
. In Japan, you can buy AppleCare+ within 30 days of your device purchase.
How can I get my iPhone replaced for free?
How long does it take Apple to diagnose a product?
How long does this usually take? You can reasonably expect
10 days
to bench.
Should I wipe my iPhone before repair?
The short answer is “
no, you shouldn't erase your iPhone before screen repair
.” However, the complete answer would be “yet, you should save your data before handing your device to the repair shop.” And here is why Mr. Fix cell phone repair services always insist on our customers doing so.
Should I erase my iPhone before service?
If you have confidential material on your phone that might embarrass you or someone you know, you may want to consider it. But
if you have nothing to hide, then there is no reason for you to wipe out your iPhone before sending it anywhere for repair
.
Should I wipe my iPhone before battery replacement?
There's no need to reset it
. The biggest issue is that Apple may not actually return the same phone, which is the main reason why it's recommended to back up any Apple device before sending it in for service.
How long does it take to get a MacBook fixed?
This could take anywhere from
three to five hours
, no matter where you take your MacBook. However, after installing the new screen, some diagnostic tests should be performed before the new screen is fully functional.
How long does it take Apple to fix a MacBook?
If you are able to take your Apple product to an Apple Store or an Apple Service Provider they might be able to fix it there for you, depending on whether they have the equipment. However, some problems may be more complex and require being sent on to an Apple Repair Centre, in which case it should take from
6-8 days
.
How long does it take for Apple to send a new phone?
You can pre-select a delivery time that is convenient for you. Some limitations may apply. Standard Delivery. Delivered within
1-3 days
after your item is shipped.
Should I wipe my Mac before repair?
Before you ship your Mac
Back up your data.
You'll need a backup if we need to erase or replace the hard disk (or SSD) in your Mac during repair
. Apple isn't responsible for lost data. If you need help transferring data, schedule an appointment at an Apple Authorized Service Provider or an Apple Store.
Should I reset my Mac before repair?
If your Mac contains particularly sensitive data, then we recommend backing up your device and then wiping your home disk before the repair process
. If there are things on your Mac that you can't have anyone else accessing, then one of the best things you can do is back up your computer and then wipe the data.
How long does a MacBook last?
The Average Life Expectancy of A MacBook, MacBook Air or MacBook Pro. A MacBook lasts
three to six years
on average which many users reported that their devices have lasted significantly longer. This is how long your MacBook Pro could last if you take care of it well, but there is no way to give you an exact answer.
What happens at Apple Genius Bar?
The Apple Genius Bar is the part of the store where
repairs and troubleshooting happen
. You'd go to the Genius Bar when your Apple devices are broken or not working properly.
Does Apple Charge for diagnosis?
Answer: A:
Diagnostics at Apple Stores are generally free
. If they find something wrong with the battery they may charge for a replacement though since an iPhone 5s would be out of warranty by now.
Do I need to backup before battery replacement?
It is important to do a backup before any repair on a device.
