Shipments that do not require a signature can be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, garage area, or with a neighbor or leasing office (which would be noted in a yellow UPS InfoNotice ® left by the driver).
What happens to my UPS package if I'm not home?
You could either have your package left at a UPS location , such as The UPS Store or a UPS Access Point ® location, or change your instructions. ... If you've already missed a delivery, you can sign the back of your UPS InfoNotice ® and place it back where the driver left it.
Why did UPS not leave package at door?
Shipments that do not require a signature can be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, garage area, or with a neighbor or leasing office (which would be noted in a yellow UPS InfoNotice ® left by the driver).
Can you stop a UPS truck to get your package?
The UPS has an important feature called UPS Delivery Intercept , which will basically allow you to intercept the package delivery schedule, in the case where you need to make some change to a package before it is delivered.
What happens if UPS leaves a package and it is stolen?
UPS. As the intended recipient of a lost or stolen UPS package, you can contact the seller . The seller can either refund you or file a claim to recoup the missing shipment with UPS. (You need the seller's contact information if you want to go this route.)
How do I know if a UPS package requires signature?
How can you tell if a UPS package delivery requires a signature? You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, check the UPS tracking page.
Can I leave a note for UPS if signature is required?
UPS Signature Required
If your package requires a signature, or if you are worried about leaving a package unattended on your doorstep, you can try leaving a note on your front door asking UPS to leave your package with a neighbor .
How long will UPS hold your package?
Customer centers can hold your package for up to five business days . If it's more convenient, you can also leave your package with a neighbor or, in some instances, send to another address. All of these arrangements can be made from UPS My Choice delivery notifications or your Delivery Planner.
What happens if UPS doesn't get a signature?
In most cases, you must be present and provide an adult signature to receive your package. If you are unavailable to sign for your package on any of those days, they will typically hold your package at a nearby UPS facility for 3-5 business days .
Can I give the UPS driver my package?
If it is not available for collection, the UPS driver will leave a return label at the collection location. Your customer can then take the package to any UPS location , provide it to a UPS driver, or request a UPS On-Call Collection ® .
What do I do if UPS delivers someone else's package?
If the package was delivered to a neighbor or released without a signature and has not been opened, you have five business days from the day of delivery to request a Return to Sender . After five business days you will need to contact the shipper.
Can UPS hold package before delivery?
UPS Delivery Intercept allows you to interrupt your package before it's delivered using your automated UPS shipping or tracking system–so you can return, redirect, or hold your package. It's easy to use, but your customer will think you moved mountains.
Who is liable for stolen package?
The key parties involved in getting a package to a consumer are the Seller, the Delivery Company, and the Buyer . Unfortunately, if the package cannot be retrieved, there are no clear laws that put the onus on any one party.
What happens if my package says delivered but I never got it?
Contact your local USPS post office . Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. ... If the package still does not show up, please call USPS to file a claim.
Will UPS refund for stolen package?
The sender or receiver of a missing UPS package can open a claim with the company for a full refund . The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.
How many attempts does UPS make?
UPS makes up to three delivery attempts , excluding weekends and holidays. The third and final delivery attempt has been made, and the driver was unable to leave your package. UPS reserves the right to return the package to the shipper after three delivery attempts. What should I do?
