Online (requires you to verify your serial number and run a remote diagnostic) At an Apple Store (inspection of iPhone and proof of purchase are required) By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)
How do I file a claim with Apple warranty?
You can make a genius bar appointment at an Apple Store online, but you can't request a warranty claim online. Regardless if you are not in the U.S. at this time, your only options are
calling AppleCare at (800) 694-7466 to handle everything over the phone, or make an appointment at an Apple Store in the U.S.
Does Apple Care pay for repairs?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection.
Each incident of accidental damage is subject to a service fee
. If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
Does Apple warranty mean free repair?
If a defect arises during the Warranty Period, Apple, at its option will (1)
repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability
, (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are …
Who can file an AppleCare+ with theft and loss claim?
Only the Plan owner
may file a claim. The Plan owner must file a claim within 30 days, or as outlined in your state's coverage documents, whichever is greater.
What is Apple's customer service number?
You can buy online or call
(800) MY–APPLE (800–692–7753)
. You can get information about an order you placed on the Apple Online Store through the Order Status page.
How do I claim warranty on my iPhone?
The process to claim warranty for each brand is different. For Apple, it's required that you
get in touch with them directly
. As long as you have your invoice which serves as your proof of purchase, any Apple service center that services headphones should be in a position to fulfill your warranty claim request.
Can I claim Apple warranty without receipt?
Else
yes a receipt is required to prove it belongs to you if you want to claim warranty coverage
.
What's covered under Apple warranty?
The Apple Limited Warranty covers
your iPhone and Apple-branded accessories against manufacturing defects
for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law. Our warranty doesn't cover damage caused by accidents or unauthorized modifications.
Is AppleCare the same as AppleCare+?
AppleCare+ Adds Another Year and Accidental Damage Coverage
AppleCare+ includes regular AppleCare
, but on top of that, you get an extra year of warranty coverage (an extra two years for Macs), two years of free phone support (one year extra for Macs), and accidental damage coverage (except for the Apple TV).
How many AppleCare claims do you get?
Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. Both AppleCare+ options extend your coverage and provide
up to two incidents of accidental damage protection every 12 months
.
How long does AppleCare last for?
Your plan coverage may continue beyond
24 or 36 months, on a monthly or annual basis, until canceled
. If you choose to continue coverage, your coverage will be subject to the then-current AppleCare+ Terms and Conditions.
What is not covered by AppleCare?
AppleCare+ is an insurance policy covering the risk of damage to your Apple Watch, HomePod, iPad, iPhone, iPod, and Apple- or Beats-branded headphones and the need for technical assistance. AppleCare+ does not provide coverage for
failure due to defects in design and/or materials and/or workmanship
.
Does 3rd party repair void AppleCare?
The usual third-party repair advice
There are a few key reasons for that. For one,
there are many types of third-party repairs that will void the warranty on your iPhone
. That goes for both the standard one-year warranty and any extended coverage you buy as part of an AppleCare plan.
Can I buy AppleCare+ after 60 days?
If you want to buy an AppleCare+ plan after the 60-day period has ended,
you can bring your device into an Apple Store for an inspection up to a year after purchase
. If the technician allows it, you'll be able to sign up in person.
When can a customer purchase AppleCare+ with theft and loss?
You can buy AppleCare+ at
any point within the first 60 days of owning a new iPhone
. Here's how the fees break down, based on the model. Note that all plans that include loss and theft protection involve a $150 deductible that you'll have to pay to get a replacement device.
What must customers do before their iPhone is lost or stolen so their claim is eligible for coverage?
For your claim to be eligible for coverage, you must have
Find my iPhone switched on
prior to the device being lost or stolen. The original product becomes our property and the replacement product is your property, with coverage effective for the remaining period of the Plan Term.
Can I add theft and loss to AppleCare?
Both AppleCare+ options extend your coverage and provide up to two incidents of accidental damage protection every 12 months.
AppleCare+ with Theft and Loss adds up to two incidents of theft or loss coverage every 12 months
.
How do I email Apple customer service?
Apple has no published email address for Customer Service
. Apple handles most issue, technical and customer service, only via telephone or in-person at an Apple Store. As Miriam suggested, you can call Customer Relations if you have an issue that you can't resolve in another way. Regards.
Is Apple customer service 24 hours?
No. But there is a business hours support number based on PST/PDT
. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information. To contact product and tech support visit online support site.
How do I report a problem with Apple?
You can submit feedback to Apple
using the native Feedback Assistant app on iPhone, iPad, and Mac, or the Feedback Assistant website
. When you submit feedback, you'll receive a Feedback ID to track the submission within the app or on the website.
How do I prove I have AppleCare?
- Go to mysupport.apple.com.
- Sign in with your Apple ID.
- Choose your device.
- Click View Proof of Coverage. If you don't see your proof of coverage, make sure that you set up your Apple ID with two-factor authentication.
How do I get proof of purchase from Apple?
If it's for a Mac or apple product you purchased online,
you can find your receipt via your
.
If you purchase it from an Apple retail store you can call the store and ask for them to email you the receipt
. If you wish to get a physical receipt you can ask for that as well.
Is invoice enough to claim warranty?
“The onus of maintaining records will be on the manufacturer.
A consumer can claim benefits under the warranty clause even if he does not have an invoice of the purchase
,” Consumer Affairs Minister Ram Vilas Paswan said here.
