How can you eliminate the possibility that an application error is caused by another application or service running in the background?
Run the application after starting the system in Safe Mode
. How does Windows know which application to use to open a file when you double-click the file in Windows Explorer?
What method can you use to test memory on a Windows XP system by using the Windows 7 memory diagnostics tool without having to install Windows 7 on the system?
| Question Answer | What method can you use to test memory on Windows XP system by using the Windows 7 Memory Diagnostics tool without having to install Windows 7 on the system? You can use the Vista DVD by booting from the disc, select Repair your computer, and select Windows Memory Diagnostic Tool./ |
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What is the command to use the System File Checker to immediately verify and repair system files quizlet?
What is the command to use the System File Checker to immediately verify system files? To verify system files on the next restart?
sfc /scannow –
To verify system files on the next restart check the box on the dialog “on the next restart.”
What is the one thing you should do when you receive a phone call requesting on site support?
What is one thing you should do when you receive a phone call requesting on-site support, before you make an appointment?
Try to resolve over the phone prior to making an appointment
, at least address the problem. You make an appointment to do an on-site repair, but you are detained and find out that you will be late.
What can you can do to help a caller who needs phone support and is not a competent computer user?
What is one thing you can do to help a caller who need phone support and is not a competent computer user?
Allow the customer to ask questions.
What is the System File Checker utility and how does it work quizlet?
System File Checker (SFC)
protects system files and keeps a cache of current system files in case it needs to refresh a damaged file
. To use the utility to scan all system files and verify them, first close all applications and then enter the command sfc /scannow in an elevated command prompt window.
When a driver is giving problems in Windows which tool offers the least intrusive solution?
Recovery
tools in the Windows RE provide different ways to fix the problems related to drivers and Windows startup problems. The least intrusive tool should be used for fixing the problem.
What are two valid steps in the six step troubleshooting method?
- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine cause.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and if applicable implement preventative measures.
- Document findings, actions, and outcomes.
What command will open the memory diagnostics utility?
A quick way to start Windows Memory Diagnostic is through the Run window. Press Windows + R to open Run, and then type
MdSched or MdSched.exe
and click OK or press Enter on your keyboard.
What is another name for a blue screen error which occurs when processes running in kernel mode?
A blue screen error, also called
a stop error or a blue screen of death (BSOD)
, happens when processes running in kernel mode encounter a problem and Windows must stop the system. In such situations, a blue screen appears with a cryptic error message.
How does Windows know which application to use to open a file?
After double-clicking on a data file, Windows identifies the application to be used for reading the data file. The application is identified through
the file association between the application and data file
, and file extension is used for determining the file association.
What is part of the second step in troubleshooting a computer problem?
What is part of the second step in troubleshooting a computer problem?
make any simple fixes on their own.
Which is the best first step to protect important data on your hard drive?
The best way to secure data from a hard disk crash is
to install software and create a backup of data to an external drive
. The NovaBACKUP professional is used to create a copy of data. When the hard disk failure is occurred, this copy of data can be used to restore the whole data.
How do you fix Windows problems?
- Select Start > Settings > Update & Security > Troubleshoot, or select the Find troubleshooters shortcut at the end of this topic.
- Select the type of troubleshooting you want to do, then select Run the troubleshooter.
- Allow the troubleshooter to run and then answer any questions on the screen.
Why my Windows 10 is not working properly?
Check first that you’ve upgraded to the Windows 10 Fall update (see above, number 2). If you’re still getting problems, download and run the Windows Update Troubleshooter, then reboot and try to update again. … Now reboot, open Windows Update, and click Check for updates.
