To file a complaint against Bank of America Mortgage, you should first contact their dedicated mortgage customer service at 1-800-669-6607 or use their secure online message center. If that doesn't get things sorted (which, honestly, can happen), you can then escalate your complaint to the Consumer Financial Protection Bureau (CFPB) or your state's banking regulator.
Where is Bank of America corporate headquarters?
Bank of America's corporate headquarters is located in Charlotte, North Carolina.
You'll find its main corporate address at Bank of America Corporate Center, 100 North Tryon Street, Charlotte, NC 28255. This isn't just some random office, though; it's actually the central spot for all their global operations, executive leadership, and big-picture strategic decisions across their huge network in the U.S. and abroad. Things like major policy shifts, investment banking plans, and tech innovations often come right from this key location, as you can see on the Bank of America Corporate Information page. Honestly, it's quite impressive how much gets decided there.
Who is the COO of Bank of America?
As of 2026, Bank of America has restructured its executive leadership, and the traditional role of a single Chief Operating Officer (COO) no longer exists in the same capacity.
Instead, the operational duties usually handled by a COO have been spread out among several senior executives. These folks now lead specific business lines and different functional areas. This change in strategy, put in place to make management smoother and really zero in on specialized financial services, helps the company make quicker decisions and boosts accountability throughout its many operations. You can always check out their current executive setup and who's leading what on their official Executive Management Team page.
How do I contact Bank of America CEO?
Direct contact with Bank of America's CEO, Brian Moynihan, is typically facilitated through official corporate channels or investor relations.
For most customer issues, honestly, it's best to start by calling Bank of America's general customer service at 1-800-432-1000 or using their secure online messaging system. This helps make sure everything is properly documented. If your problem still isn't fixed, you can send a letter to the CEO through the corporate headquarters address: Bank of America Corporate Center, 100 North Tryon Street, Charlotte, NC 28255. Just know that these letters are typically reviewed and answered by special executive customer relations teams. They'll make sure your concerns get to the right people.
Who is CEO of B of A?
The Chief Executive Officer (CEO) of Bank of America, often referred to as BofA, is Brian Moynihan.
He's been in this top spot since January 1, 2010, and is still leading the bank in 2026. That actually makes him one of the longest-serving CEOs among big U.S. banks! With Brian at the helm, Bank of America has really zeroed in on smart growth, going digital, and focusing on environmental, social, and governance (ESG) efforts. These priorities have definitely shaped where the bank is headed and its place in the market. During his time, he's pushed to make operations simpler and improve how customers experience the bank, something you can read about in financial news outlets like CNBC.
What banks do not go through ChexSystems?
Many smaller banks and credit unions, as well as some online-only banks, do not use ChexSystems for account screening, offering alternatives for individuals with past banking challenges.
ChexSystems, in a nutshell, is a consumer reporting agency. It gathers info on your checking and savings account activity, kind of like how credit bureaus track your loans. Banks then use this to figure out the risk before they let you open a new account. Banks that don't rely on ChexSystems often include local credit unions, community banks, and those special "second-chance" checking programs. These are really designed to help people get back on track with their banking history. To find places like these, you can just ask your local banks or credit unions directly, or even search online for "no ChexSystems banks" or "second chance checking accounts," which is a tip from financial resources like Investopedia.
Edited and fact-checked by the FixAnswer editorial team.
