You may obtain warranty service directly from Straight Talk. To obtain warranty service from Straight Talk on a new or reconditioned phone or Straight Talk accessories, please contact
Technical Support at 1-877-430-CELL (2355)
.
Will Straight Talk replace my phone?
After you enroll, Straight Talk makes it easy for you to get your phone serviced or replaced. If your phone is damaged, we’ll send you a shipping label so you can mail us your damaged phone. Once we receive it,
we’ll send you back a replacement
, so you never have to miss a beat.
What does Straight Talk warranty cover?
A new Straight Talk phone is covered by the phone manufacturer’s one year limited warranty. A reconditioned Straight Talk phone also has a one year warranty provided by Straight Talk and all Straight Talk accessories have a 90
-day warranty against defects in materials and workmanship
under normal use by the purchaser.
Does warranty replace phone?
A manufacturer’s warranty is a promise from the manufacturer that, if
it’s within a given time period, they will repair or replace your phone in case of manufacturing defects
. Many manufacturers also offer an ‘extended mobile warranty’ so you can protect your phone for longer.
Does Straight Talk have a return policy?
Android Devices: Click here for instructions
A full MASTER RESET of the device is preferred prior to shipment. If this is not completed before sending the phone into us it will delay your RMA request. If we do not have this information
after 2 business days of our request we will return your product(s) back to you
.
What is Straight Talk return policy?
If you bought your phone from Straight Talk’s website, you
have 30 days from the day your phone was delivered to you to return it for either an exchange or a refund
. You need to follow the return instructions that came with your phone, pay for the shipping cost, and send it back to Straight Talk.
Does Straight Talk warranty cover cracked screen?
This plan covers
accidental damage from handling
, such as cracked screens, drops, liquid damage, and mechanical and electrical failures. Loss or theft are not covered. This plan covers accidental damage from handling, such as cracked screens, drops, liquid damage, and mechanical and electrical failures.
How do I file an insurance claim with straight talk?
What do I do if my phone is lost, stolen, or damaged? You can call us
at 1-866-598-4874
to file a claim or visit our website at www.phoneclaim.com/mobileprotect.
Why is straight talk telling me I need a new phone?
Why Do I Need a New Phone?
Straight Talk is updating their network
. If Straight Talk told you to replace your phone, your current phone will no longer work once the network upgrade is completed. In fact, it’s really Verizon that is updating their network.
What is handset protection?
$
5. Per Month. The Premium Handset Protection® Program. Device Benefits:
Comprehensive coverage for lost and theft, accidental damage
, including liquid damage and malfunctions due to mechanical or electrical breakdown after the manufacturer’s warranty expires.
What is Straight Talk easy exchange?
The Easy Exchange Plus Plan provides additional peace of mind. It protects you and your
device
against accidents such as drops and spills and extends your manufacturer’s warranty for an additional year. This ensures that you are covered for electrical or mechanical failure caused by normal use.
How do I check if my phone is under warranty?
To perform a mobile warranty check, you have to
enter your smartphone’s serial number (IMEI number) into the brand’s warranty tracker on their official website
, and check the mobile’s warranty period.
What does mobile Protect mean?
Mobile Protect is
a service that can provide an affordable replacement for your eligible phone against accidents
such as drops, spills, or malfunctions after the manufacturer’s warranty expires. … Replacement equipment will be covered by a 12-month replacement warranty.
What voids a phone warranty?
Unlocking the
bootloader will
show your warranty as void. However, if an unrelated physical material failure should occur, such as a bad volume rocker or a failed speaker, it will be covered if the phone shows no signs of physical abuse.
What does a phone manufacturer warranty cover?
Warranties mostly cover
repair or replacement of your device if it stops working due to faulty parts or manufacturer error
. Insurance primarily covers your device if it is lost, stolen, or damaged due to an accident.
Can I sue straight talk?
Your contract with the company prohibits you from exploring a lot of legal options when something goes wrong but the one thing you can do is sue Straight
Talk in small claims court
.
How can I get a free month of service with straight talk?
GET A FREE SERVICE PLAN | Straight Talk. For a limited time,
bring a friend to Straight Talk
and you both earn 5,000 Rewards Points. 5,000 Points = a FREE service plan!
Why is my Straight Talk phone not getting service?
What to Do When You Can’t Get Connected to Straight Talk. Troubleshooting your phone means you should look at problems both with your phone physically and its internet or Wi-Fi connections. …
Check for signal strength bars in the upper part of the phone screen
. Restart your Android device or restart your iPhone.
Can you return a Straight Talk phone back to Walmart?
Yes, you can return prepaid and contract phones at Walmart, as long as the return is
done within 14 days of the original purchase
.
Is Straight Talk going away?
As part of our effort to give you the best wireless experience, our partners are shifting their focus from 3G networks as they continue to invest in the latest and more improved generations of wireless technology. As a result,
the 3G network will be going away
and is being replaced with Voice over LTE (VoLTE).
How much does it cost to unlock a Straight Talk phone?
Are There Other Ways to Unlock a Straight Talk Phone? There are a variety of websites that offer unlocking solutions. These work by providing you can unlock code in exchange for a fee. The average cost is
around $30, but can be as high as $50
.
How do I replace my Straight Talk phone?
- Step 1: Power off the old phone. …
- Step 2: Remove SIM card. …
- Step 3: Put the SIM card into the new phone. …
- Step 4: Turn on the new phone.
How do I file a Walmart warranty claim?
- Have your receipt and covered item with you.
- Many claims are approved instantly. In other cases, a specialist will guide you through next steps.
- We’ll repair your item. If we can’t repair it, we’ll send you a replacement or reimburse you for one.
What if I find my phone after claiming for insurance?
If the found item is kept or sold this can be viewed as insurance fraud, claiming an item as lost just to receive a replacement, regardless if this was intended or not. Again, simply
call the insurance company
and explain you found the item. A representative will help from there.
How much does Asurion cost?
TEC costs $9 per device per month for phones and combines the two lower tiers: Asurion Wireless Phone Protection, which costs
$7.15 per month
for phones and protects against everything except device malfunction, and Verizon’s Wireless Extended Warranty, which costs $3 per month for phones, protects against device …
Does Asurion cover broken phones?
If you have an Asurion mobile protection plan, you don’t have to worry about a cracked screen, water damage, loss or even theft. Our experts are here to make things right.
We’ll fix your broken device or send you
a replacement as soon as the same day. All you need to do is file a claim, either online or over the phone.
Is insurance on a phone worth it?
Cellphone
insurance may be worth it if the cost of replacing your phone would put a strain on your finances
. And, with the pricetag on the latest smartphones topping $1,000, that’s not a rare situation. Insurance might help cover you if your phone is lost or stolen, or if it’s accidentally damaged.
Will Tmobile replace my broken phone?
This applies when and where repair service is available; otherwise, we’ll provide a
replacement device
and collect the appropriate service fee/deductible based on device tier for all other accidental damage.
How long does it take to get a replacement phone from T Mobile?
Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery
within one to two business days
. If you provided your email address when filing your claim, you’ll get an email with tracking info alerting you that the device has been shipped.
Is Verizon taking over straight talk?
Verizon officially buys TracFone
, Straight Talk and Walmart Family users keep the LifeLine subsidy. TracFone, America’s largest virtual operator that piggybacks on all of the big guys’ networks, used to be all for Sprint’s merger with T-Mobile.
What towers Straight Talk use?
Straight Talk is a type of carrier known as an MVNO (mobile virtual network operator), which means that it doesn’t run or own a wireless network. Instead, it purchases the right to use
towers from AT&T, T-Mobile, Verizon, and Sprint
.
What is my straight talk password?
PASSWORD To reset your password,
text the word PASSWORD to 611611
or click here. PERKS To see what you can get with your reward points, text the word PERKS to 611611 or click here.
How many claims can you file with Asurion?
You can file up to
9 claims
(not counting cracked screen repair claims, which are unlimited) in a 12-month period, across your 3 registered lines. If you would like to register more than 3 lines, you can enroll in Additional Coverage.
Does Straight Talk prorate?
If you cancel this Plan within sixty (60) days of the date purchased you will receive a refund of the full purchase. If you cancel this Plan thereafter, you will be refunded the remaining days of coverage on a monthly prorated basis.
How do I contact Straight Talk?
For assistance or more information about your Straight Talk Product or Service, please contact Straight Talk Customer Care at
1-877-430-2355
.
How long is phone under warranty?
The typical manufacturer’s warranty lasts anywhere from
90 days to one year
. They also limit any potential liability to manufacturing defects. That means you’re out of luck if you accidentally drop your phone in the driveway and crack your screen.
Will Samsung replace my phone under warranty?
All Handsets sold from the dealer point are covered under a 7 day replacement policy. So yes you can get your phone replaced with a new phone of same model or get another model from the same dealer. The replacement is only
deemed right
if there are any functional or physical defects in the new handset.
Can we claim warranty without Bill?
“The onus of maintaining records will be on the manufacturer.
A consumer can claim benefits under the warranty clause even if he does not have an invoice of the
purchase,” Consumer Affairs Minister Ram Vilas Paswan said here.
