Enter the voucher’s 12-digit code when you book on aa.com or tell the phone agent the number during your reservation.
What’s Happening
American Airlines paper vouchers are prepaid flight credits given after cancellations, delays, or when you volunteer to give up your seat, good for one year from the issue date and only usable on American, American Eagle, and certain oneworld partner flights.
You’ll usually get these vouchers as paper slips or PDFs in your email. They have to be used when you book—no exceptions for hotels, rental cars, or activities. If you snagged the voucher after a 2025 meltdown, double-check the policy page—American sometimes tacks on 60–90 extra days during big service disasters. (Seriously, keep that voucher somewhere safe and jot down the expiration date. Last thing you want is to scramble at the last minute.)
Step-by-Step Solution
Start a fresh booking on aa.com or over the phone, pop in the 12-digit code at checkout, and cover whatever’s left with a credit card or AAdvantage miles.
- Dig out that 12-digit code from the paper slip or your email.
- Head to aa.com, punch in your travel dates and passenger details like normal.
- When you hit the payment screen, click “Use a voucher or credit,” type in the code, and move forward.
- Finish up with a credit card or miles—whatever’s still owed gets taken off right away.
For phone bookings, dial 1-800-433-7300, tell the agent you’re using a paper voucher, and rattle off the 12-digit code. No sneaky fees here.
