- Choose the right story. …
- Admit that you disagreed with your boss. …
- Explain what your responsibility was. …
- Explain the conflict. …
- Explain what action you took to resolve the issue. …
- Explain how or why it didn’t happen again.
How would you respond when asked to do something you know isn’t right?
- Repeat The Request. …
- Investigate With Questions. …
- Consider The Big Picture. …
- Enlighten Your Boss. …
- Offer An Alternate Solution. …
- Be A Team Player. …
- Articulate Your Concerns.
How would you handle a situation in which you disagree with a decision made by your superior?
Briefly explain the situation of the disagreement, but make sure to do so in a respectful way. Don’t be afraid to admit that you were in the wrong, if that’s what happened.
Talk about the importance of communicating with coworkers
even if there is a disagreement.
How do you answer what do you do if you disagree with someone at work?
- Situation: Describe the conflict or challenge.
- Task: Explain your role in the conflict.
- Action: Discuss the steps you took to resolve the conflict.
- Result: Describe the results of your actions.
How do you answer Tell me about a time you disagreed with a decision what did you do?
- Answer A: Be appreciative for the lesson. “One time, I disagreed with my manager over the best way to help a customer. …
- Answer B: Be respectful and clear. …
- Answer C: Be short and sweet. …
- About the Career Expert:
How did you handle a situation when a customer didn’t agree with the resolution offered by you?
If you’re not sure you know what your client wants from you, or if they resist your proposed solution, then give them the power to resolve things.
Ask them to identify what will make them happy
. For instance, you could say, “If my solution doesn’t work for you, I’d love to hear what will make you happy.
How do you answer the most difficult situation?
- Situation: Explain the event/situation in a few concise sentences.
- Task: Briefly describe the task/situation you handled, giving relevant details as needed.
- Action: Explain the actions you used to complete your task or solve your issue.
What bosses should not say to employees?
- “You Must do What I Say because I Pay you” …
- “You Should Work Better” …
- “It’s Your Problem” …
- “I Don’t Care What You Think” …
- “You Should Spend More Time at Work” …
- “You’re Doing Okay” …
- 7. ”You’re lucky to have a job”
What salary do you expect answer?
Rather than offering a set number of the salary you expect, provide the employer with a range in which you’d like your salary to fall. Try to keep your range tight rather than very wide. For example, if you want to make $75,000 a year, a good range to offer would be $73,000 to $80,000.
Can you give me an example of a time when you were wrong about something?
A good response to a question about your past mistakes should go something like this: One time my boss came up to me and asked why he wasn’t receiving emails from certain clients. … Answering this question confidently is vital. You should be able to own up to your mistakes and learn a new skill through it.
How do you support a decision you don’t agree with?
- Prepare yourself. …
- Maintain respect. …
- Be specific. …
- Don’t send mixed messages. …
- Put yourself in your team’s shoes. …
- Remember your remote employees. …
- Allow for venting, not debate. …
- Set clear expectations.
How would you resolve a conflict with a coworker?
- Don’t Gossip About The Conflict. …
- Address The Conflict Sooner Rather Than Later. …
- Discuss The Problem Face-To-Face. …
- Keep An Open Mind And Listen. …
- When It’s Your Turn To Talk, Stay Calm. …
- Know When You Need To Involve A Third Party. …
- Learn From Both The Conflict And The Resolution.
How would you deal with a difficult colleague?
- Learn to voice your thoughts. …
- Get to know their perspective. …
- Focus on your positive relationships. …
- Talk to your supervisor. …
- Accept their personality. …
- Stay neutral at work. …
- Limit your interactions. …
- Be a better person.
How would you handle an angry customer explain with reasoning?
- Stay calm.
- Shift your mindset.
- Acknowledge their distress.
- Introduce yourself.
- Learn about the person you are talking to.
- Listen.
- Repeat their concerns back to the customer.
- Sympathize, empathize and apologize.
How would you handle a difficult customer?
- Keep your communication professional.
- Remain calm and collected.
- Speak softly.
- Practice active listening.
- Give them time to talk.
- Understand the customer’s point of view.
- Assess their needs.
- Seek a solution.
How would you deal with a difficult customer answer?
- Listen carefully to the customer. …
- Repeat what you’ve just heard. …
- Actively sympathize / apologize. …
- Take responsibility to resolve the issue. …
- Remain calm and compassionate.