- High school diploma or GED.
- 2+ years of customer service experience.
- Certificate or diploma in hospitality advantageous.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
What does a guest service agent do?
The primary duties of the guest service representative are to
assist guests with check-in & check-out processes
, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
How much does a guest service agent make?
| City Annual Salary Monthly Pay | San Francisco, CA $31,475 $2,623 | Fremont, CA $30,214 $2,518 | San Jose, CA $29,514 $2,459 | Oakland, CA $29,190 $2,433 |
|---|
What is the difference between front desk agent and guest service agent?
The difference between a guest service agent and a front desk agent is that
a guest service agent is the one whom caters to the guests needs
! … A front desk agent usually check in out the guests a guest service agent can be concierge a doorman a greeter .
What qualifications do you need to be a guest service agent?
You must also be honest, have excellent interpersonal and problem-solving skills. In addition to these, you need to have either a
bachelor’s degree or a master’s degree
. It is likely to get this job with just a high school diploma or GED. A guest service agent earns an average of $25, 959 which is $12.48 per hour.
How much does Marriott Guest services pay?
The typical Marriott International Guest Service Representative salary is
$13 per hour
. Guest Service Representative salaries at Marriott International can range from $8 – $31 per hour.
Who is a guest service representative?
The primary duties of the guest service representative are
to assist guests with check-in & check-out processes
, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
Why do you want to work as a guest service agent?
People need and enjoy interaction with others
, and being in a communication rich role such as customer service means you get to interact with others on a daily basis – making this a very rewarding career for those who enjoy talking to, helping and providing a service to others.
Is guest services the same as customer service?
Is there a difference between Customer Service and Guest Experience for you?
Customer Service = Contingent on financial interaction
, something that has a beginning and an end. Guest Experience = Someone you invite into your life, something that outlives the product or service.
Is front desk and receptionist the same?
The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. … Such receptionists are often called front desk clerks.
Is front desk and front office the same?
Unlike front desk management, a front office manager might be employed in any number of industries, though
the work duties are typically the same across the board
. … A front office manager may serve as receptionist, in charge of handling phone calls, greeting clients and handling scheduling.
What makes a good front desk agent?
Front desk agents are literally the front line to the guest. … Hire a front desk agent without doing your due diligence, and one-star ratings are sure to follow. Front Desk Agents
Need to be Caring and Empathetic
. From the moment a front desk agent reports to work, they need to have both a caring and empathetic mindset.
How much do Marriott front desk agents make?
The typical Marriott International Front Desk Agent salary is
$14 per hour
. Front Desk Agent salaries at Marriott International can range from $9 – $36 per hour. This estimate is based upon 541 Marriott International Front Desk Agent salary report(s) provided by employees or estimated based upon statistical methods.
What is front office agent?
Front Desk Agents
work for hotels, motels and other vacation resorts checking guests in and out of their rooms
. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area.
