How Do You Show Empathy To A Customer?

1. Read and listen carefully. ...
2. Repeat and confirm. ...
3. Use meaningful key phrases. ...
4. Let them vent. ...
5. Stay positive and be patient. ...
6. Always be respectful. ...
7. Let the customer feel cared for.

How do you empathy customers examples?

• “If I am understanding correctly...” a) clarify the customer's meaning, and. ...
• “I would feel X too in that situation” ...
• “You're right” ...
• “I'm sorry you've had to deal with this...” ...
• “I've experienced this issue recently too” ...
• “Thank you for getting in touch about this” ...
• “I appreciate X...”

What is empathy in customer service?

What is empathy in customer service? (and what's its real value?) The dictionary defines empathy as: the action of understanding, being sensitive, and vicariously experiencing the feelings, thoughts, and experiences of another.In the context of customer service, this means putting yourself in your customer's shoes .

What are 5 examples of empathy?

• Acknowledge their pain. Perhaps the best thing you can do is to acknowledge how the other person feels. ...
• Share how you feel. ...
• Show gratitude that the person opened up. ...
• Show interest. ...
• Be encouraging. ...
• Be supportive.

What is a good example of empathy?

Imagine your beloved dog is dying. You try to keep her happy and comfortable for as long as possible, but a day comes when she is in too much pain to enjoy her life. You take her to the vet and have her put to sleep. This is a choice made out of empathy.

How do you express empathy in words?

1. Things are tough right now, but I'm here.
2. I understand how hard this is for you.
3. What you're saying makes so much sense to me.
4. I wish I had been there with you when that happened.
5. That must have hurt your feelings.
6. I hear what you're saying.

Why is empathy important to customer service?

Quite simply, empathy is the best way for you to show your customers that you really care. And while it's not always possible for customer service representatives to solve a customer's problem, showing empathy helps customers to feel that their concerns matter . It reinforces that they are valued by your company.

What are 4 examples of empathy?

• Acknowledge their pain. Perhaps the best thing you can do is to acknowledge how the other person feels. ...
• Share how you feel. ...
• Show gratitude that the person opened up. ...
• Show interest. ...
• Be encouraging. ...
• Be supportive.

What is empathy and examples?

Empathy is defined as the ability to understand the thoughts feelings or emotions of someone else. An example of empathy is feeling the same amount of excitment as a friend , when they tell you they're getting married. ... She had a lot of empathy for her neighbor; she knew what it was like to lose a parent too.

How do you show empathy examples?

1. It sounds like you did everything you could.
2. I can see how difficult this has been.
3. The whole thing sounds so discouraging.
4. I can totally see why you would be upset.
5. This is so hard.
6. I can't believe how well you're holding up, considering how much stress you're under.

What are the 3 types of empathy?

Empathy is an enormous concept. Renowned psychologists Daniel Goleman and Paul Ekman have identified three components of empathy: Cognitive, Emotional and Compassionate .

How do you show empathy?

1. Acknowledge their pain. Perhaps the best thing you can do is to acknowledge how the other person feels. ...
2. Share how you feel. ...
3. Show gratitude that the person opened up. ...
4. Show interest. ...
5. Be encouraging. ...
6. Be supportive.

What are empathy skills?

In its simplest form, empathy is the ability to recognize emotions in others, and to understand other people's perspectives on a situation . ... According to influential psychologist Daniel Goleman, empathy is one of the five key components of emotional intelligence – a vital leadership skill.

What are empathetic responses?

Empathic responding is when the counselor clearly communicates the feeling their client has expressed as well as why they possess those feelings (again, according to the client); this is superior to all other responses in therapy. Reflective listening differs in that it doesn't always reflect both feeling and content.

How do you speak with empathy?

1. Focus on the other person, not yourself.
2. Help the person feel heard.
3. Create a connection.
4. Acknowledge the other person's point of view and learn more by asking clarifying questions (not giving advice!).
5. Increase understanding and dialogue.

How do you express your emotions?

1. Use positive self-talk. ...
2. Be a good listener. ...
3. Know your triggers. ...
4. Try spirituality. ...
5. Teach emotion words to young children. ...
6. Practice empathy. ...
7. Cut the distractions. ...
8. Model emotional expression.