- Keep the focus on the reader. …
- When responding to a request, be clear. …
- Avoid jargon, but don't patronize. …
- When sharing positive information, make use of second person. …
- Avoid use of second person in negative situations. …
- Be sincere with the audience. …
- Modified from:
What is a you approach?
In elementary terms, the you-approach involves
the use of pronouns that do not project the writer, but focus on the reader
. Avoid first person pronouns such as I, we and our; prefer the second person, and use you and your liberally.
What is the YOU-attitude in writing?
“You-attitude,” a phrase used by Kitty O. Locker in Business and Administrative Communication, refers to
a style of writing that puts readers' needs first
. Specifically, you-attitude “emphasiz[es] what the reader wants to know, respecting the reader's intelligence, and protecting the reader's ego” (Locker 36).
Do you have to use the word you to demonstrate the YOU attitude?
You Attitude requires that you avoid imperative verbs and the word
‘you' and ‘your' in the body of the document. For example: Incorrect: “Centralize on your reader's goals and what they want to know.” Rewrite: Making sure the reader's goals come first is important.
How is a YOU attitude best implemented?
The “you” attitude is best implemented by
expressing your message in terms of audience's interests and needs
.
What is you attitude give example?
“You-attitude,” a phrase used by Kitty O. Locker in Business and Administrative Communication, refers to a style of writing that puts readers' needs first. Specifically, you-attitude “
emphasiz[es] what the reader wants to know, respecting the reader's intelligence, and protecting the reader's ego
” (Locker 36).
What is you attitude example?
In professional writing, the “you attitude” means
looking at a topic from the reader's point of view (“you”)
instead of our own (“me”): Me Attitude: I have requested that your order is sent out today. You Attitude: You will receive your order by Wednesday.
What are five ways to create you attitude?
- put good news first.
- put main point/question first.
- persuade a reluctant audience by delaying main point/question.
What do we mean when someone says you have the I attitude and you attitude?
It is generally used to mean
that you behave somewhat arrogantly or disrespectfully
. Do you have an attitude? When we hear that question we generally think of someone with a negative outlook on a particular topic, thing or person.
What is a positive approach?
Positive thinking, or an optimistic attitude, is the practice of focusing on the good in any given situation. … It simply means
you approach the good and the bad in life with the expectation that things will go well
.
What is the three step process?
The three-step writing process entails
planning, writing and completing a message
so it has a clear purpose, will reach the receiver effectively and meet their needs.
What is concreteness in effective communication?
Concreteness is an aspect of communication that means
being specific, definite, and vivid rather than vague and general
. A concrete communication uses specific facts and figures. Concreteness is often taught in college communication courses as one of the aspects of effective communication.
What are the Six C's of communication?
- Clear. Ensure that the information is presented clearly.
- Concise. Be concise. …
- Correct. Be accurate, avoid giving misleading information.
- Complete. Give all the information, not just part of it.
- Courteous. Be polite and non-threatening, avoid conflict.
- Constructive.
How do you emphasize your attitude?
- Write with a specific purpose in mind, but focus not on what you will gain but on what the reader receives, wants, or can do. …
- Refer to the reader's request or order specifically. …
- Anticipate, but don't presume to know how a reader will react or feel.
What are your five main goals when delivering bad news?
- Five goals when delivering bad news. Convey the bad news. …
- Planning negative message. …
- Writing negative message. …
- Completing negative message. …
- Using the direct approach. …
- Opening with a clear statement of the bad news. …
- Providing reasons and additional information. …
- Closing on a respectful note.
What is the importance of you viewpoint in communication?
The You-viewpoint will make you—sender of the message—
better informed to use your understanding of the receiver's knowledge to influence the ideas you include and the amount of explanation you give
. Moreover, you will be able to use words the receiver will understand and accept.
