- Ensure your data is protected.
- Report any suspicious activities to your supervisor. …
- Do not be afraid to complain and report issues. …
- Supply your customer service team with the right security tools. …
- Update software regularly. …
- Make clear security guidelines for your team. …
- Eliminate psychological risk factors.
What are the key aspects of health and safety legislation UK?
Provide adequate health and safety induction and training. Maintain safe work equipment. Ensure safe operation of working equipment. Ensure adequate welfare provisions are made
.
What legislation in the UK supports health and safety?
The basis of British health and safety law is
the Health and Safety at Work etc Act 1974
. The Act sets out the general duties which employers have towards employees and members of the public, and employees have to themselves and to each other.
How does health and safety relate to customer service?
By providing a safe environment at an event, customers will feel secure, healthy and safe
. If they don’t feel safe or secure people will not be able to fully relax and they will start to look at opportunities to remove themselves from the danger.
How can health and safety affect a business?
Implementing health and safety in the workplace
helps to assess potential risks and identify significant hazards
. It also enables you to put measures in place to protect the people and environment in your organisation. These vital steps are essential to reduce the costs associated with safety failures.
How does equality legislation affect customer service?
The Act
prohibits discrimination by service providers during the course of the provision of a service
. This includes discrimination as to the terms on which the service is provided, termination of the service and the subjection of a person to any other detriment.
What is the importance of health and safety in the workplace?
Safety in the workplace has a significant impact on many business KPIs. In other words,
safer working environments benefit from fewer accidents, which results in fewer occupational health costs, better employee retention and satisfaction, less employee downtime, and less retraining time
.
How can health and safety be improved in the workplace?
- Train employees well. …
- Reward employees for safe behavior. …
- Partner with occupational clinicians. …
- Use labels and signs. …
- Keep things clean. …
- Make sure employees have the right tools and have regular equipment inspections. …
- Encourage stretch breaks. …
- Implement safety protocols from the start.
What is the purpose of health and safety legislation?
The purpose of the Work Health and Safety laws (WHS laws) are
to protect the health, safety and welfare of employees, volunteers and other persons who are at, or come in to contact with, a workplace
. Different laws exist in each state and territory.
How does health and safety legislation influence safe practice?
It ensures that all employers provide a safe working environment and look out for the health of their employees
—wherever their place of work. It relates to the wellbeing of not only permanent staff but also casual, self-employed and temporary workers, as well as visiting members of the public.
in health and social care
The main reason for health and safety legislation is
to protect people at work and those who are affected by work activities
. Legislation (that is, laws) is made so that everyone in society knows which behaviours are acceptable and which are not.
Health and Safety at Work Act (HSWA) 1974
This Act places a legal duty on employers to ensure, so far as reasonably practicable, the health, safety, and welfare of employees, and to ensure that employees and others are kept safe.
What does the current legislation in the UK say about health and safety in the workplace?
This law explicitly states what employers are required to do to manage health and safety under the Health and Safety at Work Act
. The main requirement on employers is to carry out a risk assessment. If you have five or more employees, you need to record the significant findings of the risk assessment.
What legislation covers Health and Safety at Work?
The Health and Safety at Work Act 1974
states employers are responsible for protecting the safety of their employees at work, by preventing potential dangers in the workplace. It places general duties on employers to ensure the health, safety and welfare of all persons while at work.
How ethical considerations affect customer service?
Ethics in customer dealings
improves the quality of service and fosters positive relationships
. Business ethics is about being able to differentiate between what is wrong and right and conduct all dealings based on what is right even when doing the wrong thing will reap richer benefits at least short term.
How do you ensure safety for customers?
- Ensure Proper Ventilation.
- Remove Slip and Fall Hazards.
- Monitor and Control Crowds.
- Maintain Desirable, Stable Temperatures.
- Increase or Install Effective Lighting.
- Sprinkler Systems and Fire Prevention.
- Clean and Disinfect Your Business.
- Create a Workplace Safety Culture.
How would you ensure the safety of customers and team members?
- Method 1. Keeping a Tidy Workplace. The cleaner a working area the safer it will be. …
- Method 2. Equipment Inspection, Maintenance, and Selection. …
- Method 3. Create a Safety Plan. …
- Method 4. Training and Qualifications. …
- Method 5. Record Keeping.
How does the health and safety Act affect employees?
Employees should take steps to adequately protect the health and safety of themselves and colleagues at work. Employees must not disrupt or interfere with anything put in place to aid in health and safety at work.
Employees may be subject to fines and convictions if they are found in breach of the regulations
.
What legislation applies to the provision of customer services?
Protecting consumers applies to those who are working in a retail role or selling goods and services to customers directly. There is legislation in place, in the form of the
Sale of Goods Act 1979
, that covers all goods that are bought from a company, rented or purchased in any way by a consumer.
How does equality and diversity affect customer service?
If you have a range of people working for you with a range of opinions then it makes it much easier to target a wider range of clients, which brings you profit by increasing your market, but also
affects the consumers out there by providing them with an inclusive and diverse business
.
What is the legislation that affects the selling of services and products?
Under the
Consumer Rights Act
, goods and services should be fit for purpose, sold as described, and be of satisfactory quality.
How does the Health and Safety at Work Act protect employees?
It aims to protect people from the risk of injury or ill health by:
Ensuring employees’ health, safety and welfare at work
; Protecting non-employees against the health and safety risks arising from work activities; and. Controlling the keeping and use of explosive or highly flammable or dangerous substances.
