Within product's guarantee period (normally
12 months from purchase
), we will offer you a prompt repair service. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Is Currys warranty free?
We'll pay for it all. For most TV & Entertainment and Household appliances, if we have to replace your product,
we'll deliver and install it free of charge
. We will provide you with a Currys PC World voucher to purchase delivery, installation and recycling (where applicable).
How long after purchase can I return faulty goods?
Your consumer returns rights after
30 days
. If you don't reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, you'll need to give the retailer a chance to make a repair or replacement. If that's unsuccessful, you can then ask for a refund.
How do I claim my Currys warranty?
Please contact
us on 0344 561 1234
or contact us here to book your product for a repair. For items that need to be taken to our specialist repair centre (like TVs or laptops), we'll arrange to collect your product from your home.
How long does a Currys repair take?
To get you back up and running quickly, where we are dealing with the fault, we aim to repair products
within 7 calendar days
.
How can I get in touch with Currys?
If you need to speak to someone, you can call us on
0344 561 0000
.
What is knowhow care plan?
You won't pay a penny more – No expensive charges for parts, labour or call out – we'll pay for them all. And if no fault is found you'll not be charged. We'll fix or replace with new – If we are unable to repair your appliance, we'll give you a brand new one.
What are my rights on returning faulty goods?
Something faulty? You can
get a full refund within 30 days
. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
Do I have to accept a replacement for faulty goods?
If something's gone wrong with an item you've bought,
you may be entitled to a refund, repair or replacement
. It doesn't matter whether you bought the item new or secondhand – you'll still have rights. You'll have legal rights if the item you bought is: broken or damaged (‘not of satisfactory quality')
What to do if a company refuses to refund you?
- 1 Complain to the retailer.
- 2 Reject the item and get a refund.
- 3 Ask for a replacement.
- 4 Write a complaint letter.
- 5 Go to the ombudsman.
How do I make a formal complaint to Currys?
- Visit Customer Services.
- Email Customer Services on
[email protected]
- Call Customer Services on 0344 561 1234.
- Tweet Currys Customer Service.
- Tweet Currys & PC World.
Does knowhow cover accidental damage?
If your TV suffers
accidental damage, we'll fix it
. Protection against breakdown – whether it's a scrambled screen or connection fault, if your TV goes on the blink, we'll fix it. You won't pay a penny more – no expensive charges for parts, labour or call out – we'll pay for them all.
How does contact team know?
3. If all else fails… If you still can't find your order, drop our Team Knowhow experts a line on
0344 561 1234
and we'll do our very best to track it down for you.
Are Currys doing repairs during lockdown?
Yes
, we're ready to help you with your tech. Please either visit your local store if it's safe to do so or contact our customer services team.
How much does it cost to fix backlight on TV?
Backlight repair cost
TV backlight repair costs
$100 to $125
, including replacement parts and labor. You will pay more in trip fees to have the unit repaired at home. The price of backlight replacement parts averages around $2.50 for each LED and between $20 and $25 for each CCFL strip.
Is it worth fixing a TV?
It is worth it to repair your TV if
the cost of the repair is significantly cheaper than the cost of buying a new TV
. The most expensive repair for a flat-screen TV is usually a cracked screen — this repair tends to cost more than a replacement TV for all but the largest screen sizes.
