In technical usage,
quality
can have two meanings: 1. the characteristics of a product or service that bear on its ability to satisfy stated or implied needs. … a product or service free of deficiencies.
Is the totality of characteristics and features of a service or product that bear on its ability to satisfy implied or stated needs quizlet?
quality
is defined as: the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
Is the totality of features and characteristics of a product or service that bear on its ability?
OECD Glossary of Statistical Terms –
Quality
– ISO Definition. Definition: The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
Is defined from the customer’s point of view as anything that enhances their satisfaction?
Deming: “
Quality
is defined from the customer’s point of view as anything that enhances their satisfaction”. … Those product features which meet the needs of customers and thereby provide product satisfaction.
What are the three levels of quality?
The levels of quality that the authors talk about are:
Acceptable quality
.
Appropriate quality
.
Aspirational quality
.
What are the basic concepts of quality of products and services?
(i)
Quality of design: The product must be designed as per the consumers’ needs and high-quality standards
. (ii) Quality conformance: The finished products must conform (match) to the product design specifications. (iii) Reliability: The products must be reliable or dependable.
What are the 2 views of quality?
- The transcendental view;
- The user view;
- The manufacturing view;
- The product view; and.
- The value-based view.
What are the six quality perspectives?
In response to this condition, this paper presents a framework or taxonomy that explains the various phenomena associated with the quality movement from six different perspectives:
a global trend, a national mandate, an industry trend, an organizational strategy, an operational strategy, and a personal commitment
.
High quality ensures higher customer satisfaction
and a greater chance of continued partnership. If customers aren’t satisfied, they will not return to you for business and will most likely voice their dissatisfaction to others and ruin your reputation within the industry.
What are the 7 key principles of quality?
- Engagement of people.
- Customer focus.
- Leadership.
- Process approach.
- Improvement.
- Evidence-based decision making.
- Relationship management.
What are the four stages of quality?
Total quality management (TQM) has evolved over four stages:
quality inspection, quality control, quality assurance, and TQM
(Dahl- gaard, Kristensen, and Kanji, 2002).
What are 4 types of quality control?
- Pre-Production Inspection (PPI) …
- During Production Inspection (DPI) …
- Pre-shipment inspection (PSI) …
- Container loading/loading supervision (LS) …
- Piece-by-piece Inspections.
What are the two basic categories of quality?
There are two basic dimensions of quality:
Performance quality measures to what extent a product or service meets
the expectations of the customer. Conformance quality measures if processes are carried out the way they were intended to be carried out.
What is a good working definition of quality?
The ability of a product or service to consistently meet or exceed customer expectations. What is a good working definition of quality?
Customer-dependent
. … – Crosby : Quality is free; zero defects.
What are the different types of quality?
- Product Quality. Products that fit customer needs and fulfill customer expectations. …
- Service Quality. Services involve intangible elements of quality such as environments, customer service and customer experience. …
- Experience Quality. …
- IT Quality. …
- Data Quality. …
- Information Quality.
What are the 5 views of quality?
To better understand quality from a user’s outlook we must understand the five perspectives of quality. These five perspectives are
transcendent based, product based, user based, development and manufacturer based, and value-based.
