Yes, the RBS mobile banking app is still up and running in 2026.
How do I pay cash into my RBS account?
You’ll need a pre-printed paying-in slip to deposit cash into your RBS account.
These slips are usually available at RBS branches or Post Office locations. Another option? Use your chip and PIN debit card at certain ATMs to deposit cash directly. Just make sure the slip’s filled out correctly—mistakes can hold things up. No pre-printed slip? Swing by your branch, or grab a template from the NatWest website.
Where is RBS now?
RBS is still based in Edinburgh, Scotland, as part of NatWest Group.
| Founded | Headquarters | Key Figures |
|---|
| 1727 | Edinburgh, Scotland | Alison Rose (CEO), Howard Davies (Chairman) |
What’s RBS called now?
It’s officially NatWest Group now.
The rebrand wrapped up back in 2020 to match the parent company’s name with its main retail brand. In 2026, NatWest Group is still the official name—though you might still spot old RBS signs in some branches for a while.
Is RBS telephone banking open?
Yep, RBS phone banking is open 24/7 at 0800 404 6160.
Calling from outside the UK? Use +44 131 549 8888. Relay UK users? Dial 18001 0800 404 6160. These lines are run by NatWest Group and haven’t missed a beat in 2026.
Is RBS a good bank?
Honestly? It’s never topped customer satisfaction charts.
In 2023, less than half of RBS customers said they’d recommend it, landing the bank near the bottom of UK banking surveys. That said, experiences vary—some love the local branches, others don’t. For the full picture, check the latest FCA reports or chat with a financial advisor.
How do I speak to a human at RBS?
Call 03457 242 424 for UK customers or 0131 549 8888 if you’re overseas.
Relay UK users? Try 18001 03457 242 424. These numbers connect you straight to a NatWest Group rep. Wait times fluctuate, so if you’re in a rush, try calling during off-peak hours.
Can I use NatWest instead of RBS?
Absolutely—after the 2020 rebrand, NatWest is the new RBS.
All branches and accounts switched to NatWest branding, but the services stayed exactly the same. Your old RBS debit card? Still works under the NatWest name. For account updates, just log into the NatWest mobile app.
Where can I pay in cash RBS?
Head to any NatWest branch or Post Office to deposit cash into your RBS account.
Bring a pre-printed paying-in slip, or use your debit card at an in-branch machine. Some ATMs take cash deposits too—just check your local branch’s setup first.
Are NatWest and RBS the same bank?
They are—both are now under the NatWest Group umbrella.
The 2020 rebrand merged the parent company’s name with its most widely used retail brand. All RBS accounts and services now operate under NatWest, though some systems might still say RBS temporarily.
Why is RBS now NatWest?
The rebrand aimed to align the company’s name with its most widely used retail brand.
Led by CEO Alison Rose in 2020, the change kept jobs and headquarters in Edinburgh. The goal? Simplify the bank’s identity and make it easier for customers to recognize.
Is NatWest a good bank?
It’s not exactly winning awards for customer love.
In 2023, NatWest lagged behind digital-first banks like Monzo and Starling in branch access and overdraft services. Still, it’s a major high-street bank with full deposit protection. Compare accounts using the MoneySavingExpert tool to see if it fits your needs.
What was NatWest called before?
It started as a 1970 merger of Westminster Bank, National Provincial Bank, and District Bank.
Each of those banks had roots going back to the 1800s. The NatWest name stuck, and here we are over 50 years later.
Which bank owns NatWest?
NatWest Group owns itself—it’s been independent since 2000.
Originally part of The Royal Bank of Scotland Group, NatWest broke away with its 2020 rebrand. Today, it’s one of the UK’s biggest financial groups, with multiple brands under its belt.
Is Halifax part of RBS?
Nope—Halifax is part of Lloyds Banking Group, not RBS.
It’s a separate brand within Lloyds, just like NatWest is its own thing. Both are big UK banks, but they don’t share ownership.
